Overview

As our Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. Due to the complex nature of the strategic clients, you will act as a real team leader in order to ensure the client's renewal through achieving the set objectives. This will be achieved by coordinating the different available resources (technical, educational, etc.) as well as acting as a consultant in delivering the business transformation positioning supported by the solution.

Your role is crucial, you are responsible for the development of the relationship with your clients!

Responsibilities

Within 1 month: Master our product and Convexity corporate culture; Familiarize yourself with the processes and tools used by our Client Success Team (CST); Participate in your first customer meetings with other CSPs from the team.
Within 3 months: Take over a portfolio of existing customers; Start new projects with prospects and clients.
Within 6 months: Define the learning transformation roadmap with the client and identify the resources needed to achieve them; Define a retro-planning of the initiatives on the solution and vouch for it; Identify and document customer use-cases; Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams; Work with the Account Managers to identify new project opportunities to develop the account.
Within 12 months: Reduce churn by identifying customers at risk and implementing a remedial action plan; Identify strong leaders within the client's team; Develop and share good business practices with the entire Client Success Team.

The Skill Set

4+ years as a Customer Success / Account Manager, or HR/Learning Consultant or Change Manager, or Digital Learning Manager in a software company (ideally SaaS)
Successful experience in customer-facing project management (2000+ employees)
Strong interest for the digital industry, education and e-learning in particular
Knowledge of the HR function and digital learning as well a passion for digital and digital tools
Strong interpersonal and communication skills
Native English, and excellent knowledge of the UK culture. German or French is a plus
Enthusiasm for our culture explained here:

What we offer

Compensation: Package includes base salary, a variable component and equity
Benefits: Health Benefits - Medical, Vision, Dental, Life, Accidental Death & Personal Loss, and Disability coverage, Employee Care Line
Balance: Flexible hours, Total work from home possible anywhere in the UK
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact
Corporate Social Responsibility: Review our CSR Charter:
Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: and find out more about the teams, product and processes:

Interview Process

Phone Screen with our Talent Acquisition Manager
Discovery Meeting with our Director Customer Success UK and our ENT Customer Success Coach
Clarification Meeting with CS Operations Manager
Culture Fit Meeting with our Chief Customer Officer
Offer

Who We Are

360Learning empowers Learning and Development teams to drive culture and growth through Collaborative Learning. Our learning platform combines collaborative tools with the power of an LMS, enabling high-growth companies to unlock learning based on collective expertise instead of top-down knowledge. 360Learning is the easiest way to onboard new employees, train customer-facing teams, and develop professional skills-all from one place.

360Learning SA

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Client Success Partner