American Sound, a fast-growing Midwest AV integration and service provider, is looking for a skilled AV REMOTE Tier 2 Support Specialist to join our team. This role focuses on troubleshooting and providing remote training for a variety of AV systems, including complex setups in enterprise, higher education, and large-scale environments. If you have a strong background in AV technology and enjoy working with customers to ensure they get the most out of their systems, we want you to be a part of our team.

Job Responsibilities:

Remotely troubleshoot monitors, displays, and most importantly digital signage
Load programming and DSP files to hardware and networked devices
Assist with setup and support of remote monitoring tools like Utelogy, XiO, and Reflect
Manage tickets and RMAs efficiently to ensure timely issue resolution
Update and provide feedback on as-built drawings to maintain system accuracy
Perform system recommissioning and provide end-user training for various AV systems
Set up virtual meetings to train end users on new systems and unified communications tools like Microsoft Teams and Zoom

Job Requirements:

5+ years of experience with AV systems
Experience reading and interpreting line drawings
Component-level experience with AV/UC manufacturers, including Crestron, Extron, Biamp, QSC, AMX, Logi, Cisco, Poly, etc.
Proficiency in updating DSP and AV configuration files
Excellent customer service skills with a focus on communication and customer satisfaction

Preferred Qualifications:

CTS certification preferred
Dante certification
Certifications with Biamp and Q-Sys
Certifications with AV, IT, UC, and DSP manufacturers
Experience installing and commissioning Microsoft Teams and Zoom Rooms
Knowledge of IT networking and protocols
Experience using ticketing systems like ServiceNow or other ERP platforms
Experience with control system programming
Deep industry and manufacturer knowledge
Experience working with enterprise and Fortune 500 clients

Job Compensation and Details:

Pay- $30-35/hr with potential bonus at year end
Flexible Shift Time and Days- 40 hours between 8pm-8am, schedule is flexible
Benefits include but are not limited to: Health, Vision, and Dental Insurance, 401k Vacation, PTO, and Paid Holidays

Job Type: Full-time

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):
Are you available to work between the hours of 8PM-8AM on 4-5 days out of the week?

Work Location: Remote

American Sound

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