Join Our Team as an IT Assistant.

Bethany for Children & Families is looking for a detail-oriented, tech-savvy IT Assistant to keep our systems running smoothly and support staff across the agency. If youre passionate about problem-solving, teamwork, and helping others, wed love to meet you!

Salary: $20.00 - $21.63 Per hour

Benefits Thatll Make You Smile

We believe in taking care of our team so they can take care of others. Thats why we offer:

Vacation time that grows with you earn up to 80 hours your first year, and up to 160 hours after.
Sick time you can count on earn up to 96 hours each year.
11 paid holidays every year.
403(b) retirement plan with 8% employer contributions upon meeting eligibility.
Choice of two health plans (one with an HSA + employer contributions).
Dental insurance.
Vision insurance (100% employer-paid).
Group Life and AD&D insurance included.
Options for extra voluntary coverage.
Educational Aid program to support your professional growth.

What youll be doing as a IT Assistant:

As our IT Assistant, youll be the go-to person for staff tech support and system upkeep.

Responsibilities include:

First-level tech support (phone, email, in-person)
Installing and maintaining hardware, software, and networks
Monitoring systems, backups, and security
Setting up user accounts, permissions, and passwords
Troubleshooting hardware, software, and connectivity issues
Training staff on proper use of equipment/software
Maintaining IT inventory and documentation
Coordinating with external IT firm on upgrades and projects
Supporting IT portions of onboarding new staff
Staying updated on industry trends and AI technology
Assisting with other operational support duties

Why Join Us?

At Bethany for Children & Families, youll be part of a mission-driven team dedicated to strengthening families and supporting our community. Well give you the tools, training, and support you need to succeed and grow.

IT Assistant Qualifications:

Associate or Bachelors degree in IT, Computer Science, or related field (or equivalent experience)
Experience as an IT Assistant, Help Desk Technician, or similar role
Knowledge of Windows/Mac OS, Microsoft Office Suite, Outlook 365, and Active Directory
Understanding of networks, routers, firewalls, and antivirus systems
Strong troubleshooting and multitasking skills
Excellent communication and interpersonal abilities
Ability to prioritize tasks independently or within a team
Meet all regulatory requirements for Child Welfare Agencies (background checks, CANTS/Iowa Registry clearance, DCFS driver certification if applicable)
Ability to lift up to 50 lbs

Bethany for Children & Families is an Equal Opportunity Employer. Were committed to diversity and creating a welcoming environment for all backgrounds and identities.

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Bethany for Children and Families

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