Overview

CUSTOMER RESOLUTION SPECIALIST (CONTRACTOR)

DAY RATE: £150

Our client is looking for a Customer Resolution Specialist who has previous experience working as a contractor through an umbrella company. You'll need proven experience handling complex customer cases within a Banking environment and significant experience working with vulnerable customers. The assignment is expected to last 3 months but could be extended.

About the role

As a Customer Resolution Specialist, you will be responsible for handling complex cases, building rapport with customers over the phone to agree and implement workable solutions.

Responsibilities

Speaking with customers over the phone, both inbound and outbound, who are in arrears
Building relationships with customers through strong listening skills and being there to support them during the arrears process
Investigating the situation, looking at options to support the customer and setting up payment plans
Liaising with other departments and clients
Updating internal systems with accurate information
Working to set policies and procedures and all deadlines

Required Skills & Experience

Previous experience within a phone-based customer service role, dealing with vulnerable customers or arrears/debt.
Experience within a highly regulated environment, preferably financial services or banking.
Excellent communication and relationship building skills - able to handle sensitive situations in a professional and empathetic manner
Previous experience working as a day rate contractor, through an umbrella company.

Next Steps

If you're professional, hard-working and interested in becoming a Customer Resolution Specialist, apply today with your current CV! Our team will review your application to see if it's a match and get in touch to learn more about you. If you aren't contacted within 7 days, please assume your application was not selected. Don't miss out! Apply today!

Brite Recruitment Ltd

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