Are you a technology innovation expert?

As a Technology Innovation Manager within our Technology Innovation & Change team, you'll play a crucial part in fostering a culture of innovation within British Heart Foundation (BHF) and be responsible in setting up and overseeing initiatives that accelerate impact through emerging technology and support the delivery of business outcomes, leading to sustained growth, maturity, and competitiveness, whilst also delivering exceptional customer experiences aligned to our Technology Vision.

You'll work closely with senior stakeholders to develop strategically aligned activities that support BHF's overall goals and vision, research problems and ideas, using a variety of tools and techniques, to progress concepts that could then be developed and launched.

You'll act as a facilitator, keeping the customer voice and problem statements at the forefront, and bringing together teams from various disciplines to encourage collaboration, creativity, and the sharing of ideas. You'll also value open communication, experimentation, and continuous learning with a learn-fast approach.

Establishing channels and platforms for idea generation, such as brainstorming sessions, suggestion boxes, or digital collaboration tools, you'll work against agreed processes for evaluating and selecting the most promising ideas for further development.

You'll also support the incubation of emerging technology skills, practices, and structures, enabling BHF to better understand opportunities and threats from multiple perspectives.

Technology Strategy and Planning

The Technology Strategy & Planning Central service exists to ensure that the Technology directorate does the right things and does them right. The team defines and implements BHF's strategy for Technology and ensures alignment across the directorate. They establish effective governance and change management, lead continuous improvement & innovation, empower our colleagues through training, & measure outcomes to drive value across our portfolios, people & partners.

The Innovation & Change function is a strategic capability focused on proactively identifying and assessing emerging technologies, exploring how the BHF might leverage them in a safe and responsible way to solve customer problems and achieve business outcomes. Positioned at the intersection of Technology, its users, and strategy, the team supports Projects, Products and Portfolios with testing of early concepts, insights into user behaviours and effective training design and delivery, ensuring that our Technology aligns with the needs of the business and is successfully adopted by its users.

Working arrangements

Please note this is a fixed term contract for 6 months.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About you

Our Technology vision is to deliver exceptional customer experience, making it easier to grow our income and deliver BHF's mission and this role will play an instrumental role in making that happen.

With a degree in User design, Research methods, Technology, Social sciences or related commercial discipline or significant equivalent industry experience, you'll have expert knowledge of innovation product development as well as working knowledge of Agile digital delivery processes and practices.

With a strong background in user experience research and a keen interest in emerging technologies such as AI,AR/VR and loT and a drive to innovate, you'll have wide-ranging and varied experience in Retail, Technology and Product development, in both commercial and charity sectors, and will have strong experience designing and developing new product concepts and propositions, alongside proven experience in UX and user research. You'll be able to manage these through discovery and prototyping and delivering production products to customers against performance indicators including adoption and user satisfaction.

This role will partner with customers across the charity to accelerate the exploration of customer problem statements and technology solutions that address complex challenges and drive business outcomes. With a track record of launching new concepts, campaigns, and products, you'll be able to analyse and interpret qualitative and quantitative data and insights. You'll possess excellent project management, change management, communication, and organisational skills, able to take a flexible, driven and resilient approach to work while maintaining our proactive and adaptive ways of working. You will also be comfortable working with third-party suppliers and external agencies.

About us

We value and respect every individual's unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Interview process

First stage interviews will be a short one-way video interview; successful candidates will then be invited to attend an interview via MS Teams, with final stage interview held at our London offices.

How to apply

To apply for this role please click through to our careers site. Our process involves submitting your CV and a supporting statement, which should outline your interest and explain how you meet the role's criteria.

As part of our commitment to be an inclusive employer and ensure fairness and consistency in selecting the best candidate for this role, the BHF will use anonymous CV software as part of the application journey.

Should you need any adjustments to the recruitment process, at either application or interview, please contact us.

British Heart Foundation

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Technology Innovation Manager