This is a fixed term contract role for 6 months - £25,000 - £32,000 + Benefits

We're an award-winning consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient, user-friendly, and solves problems fast.

At Burendo, we believe that together, we can achieve incredible things.

What sets us apart is how we work. We pride ourselves on having a pragmatic attitude to delivery-we think big, plan practically, adapt quickly, and always focus on results, no matter how complex the challenge. We're passionate about making great things happen by embracing innovation, challenging the status quo, and fostering collaboration at every step. At Burendo, caring for people is at the heart of what we do. We value partnerships, listen to different viewpoints, and believe in treating everyone fairly. And, we love to share what we learn-using our expertise to help others grow and empowering organisations to succeed in the long term.

Here at Burendo we are looking for a highly motivated individual who is passionate about Technical Service Support. You'll have a technical background and you'll put that to good use during service outages to support the recovery of services through incident and problem management, ensuring our colleagues and customers receive the most reliable service possible. If you enjoy working in a collaborative and innovative environment, you will find this an incredibly rewarding role.

This role requires you to have current and active SC Clearance and be on an on-call rota.

This is a great opportunity to take your first step into consultancy with the chance to progress into a consultant role in the future.

Day-to-day activities you may perform while working with our clients include:

L2 application support
Overall BAU management for production environments
Coordinate with L1 and L3 teams to ensure consistent service management
Incident, request, problem, and change management
Monitor and troubleshoot system performance and availability
IT vulnerability detection and resolution
Platform monitoring
CI/CD pipeline execution and monitoring
Collaborate with product stakeholders to align on solutions
Apply and maintain security standards across production services with regular security reviews
Maintain up-to-date documentation, including runbooks and process/policy materials
Participate in an out-of-hours (24/7) support rota

Must-haves
These are essential to succeed in the role:

Strong stakeholder management and excellent communication skills
Solid experience with Git or equivalent source control systems
Hands-on experience with AWS or other cloud platforms
Familiarity with ITSM tooling (e.g. ServiceNow, Jira Service Management)
Proactive mindset with a drive for continuous improvement
Excellent problem-solving and troubleshooting abilities
Strong understanding of IT systems and keen technical interest

Nice-to-haves
While not essential, the following would be beneficial:

Experience working with CI/CD pipelines and DevOps practices
Working knowledge of Python, React, or SQL
Experience supporting Salesforce or similar enterprise platforms

25 days Annual Leave (plus bank holidays)
An additional day of paid leave for celebrations
1 additional day of holiday after 2 years' service (26 days total) and another 2 days after 5 years (28 days total)
Monthly Wellness Allowance
Annual Learning and Development Allowance
Paid time off for Life Events
Matched Employer Contributed Pension (5%)
Life assurance based on 4 x your salary
Access to an Employee Assistance Programme
Enhanced Family Leave
Enhanced company sick pay
A range of optional Salary Sacrifice benefits (inc EV Scheme, Home and Tech, Cycle to Work and Pension)
Exciting calendar of Burendo social events and activities

We are committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, nationality, ethnic or national origin, religion or belief, sex or sexual orientation

As a proud supporter of the Armed Forces Covenant, we welcome all applications from members of the Armed Forces Community.

Burendo Limited.

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