Overview

Resident Services Manager - Baltic Yard, Liverpool

At Dandara Living, we're proud to be one of the UK's foremost designers, developers, and operators of large-scale Build to Rent communities. Our mission is simple: craft exceptional homes and vibrant neighbourhoods that set a new standard for rental living. Baltic Yard offers contemporary apartments with panoramic river views, state-of-the-art communal lounges, a fully equipped gym, landscaped terraces, and an on-site café. With excellent transport links, local shops, bars and cultural attractions on your doorstep, Baltic Yard combines modern convenience with community spirit.

Working Pattern

Hours: 40 hours per week, 8 hour shifts
Shifts: Monday to Friday with one Saturday per month for events or holiday cover
Flexibility: Occasional early starts (from 8am), or sometimes later finishes (up to 7 pm)

What you will do

Lead and line-manage the Resident Services team, encompassing both concierge and leasing functions
Oversee leasing procedures from first viewing through to move-out, coordinating with the Regional Leasing Manager to meet occupancy and retention targets
Deliver first-class customer service, manage resident communications and complaints, and support the Resident Engagement strategy through events and initiatives
Prepare, train and mentor your team, monitor KPIs, conduct regular performance reviews, and ensure adherence to company processes and health & safety checks
Manage onsite asset performance by contributing to budget awareness, procurement processes, cost-control measures and maintaining presentation standards of apartments and communal areas

What you will have

Essential

Previous management experience in residential property, hospitality, BtR, PRS or PBSA sectors
Experience in lettings (agency or Build to Rent) Resident Services Management
Strong customer service skills, including negotiation and complaints handling
Working knowledge of Right to Rent, deposit protection rules and relevant legislation
IRPM or ARLA qualification, or willingness to undertake training and complete within 6 months
Proven ability to drive team performance against KPIs and motivate colleagues

What we will offer you

Salary: £32-£37,000 based on experience plus discretionary bonus
Holiday: 25 days' annual leave + option to buy 5 more
Pension: Employee 5%, employer 3%
Life Assurance: 3 salary
Benefits: Employee Assistance Programme, virtual medical support, cycle-to-work scheme, Health Assured Wisdom App, My Benefits discount platform, quarterly recognition awards and many more

Important Note

We do not accept agency applications-any speculative CVs will be classed as unsolicited and considered a free gift.

Dandara Living

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