ERP Support Coordinator

Job Type: On Site

Start Date: Flexible

Duration: Permanent

Location: Harrow/Hemel Hempstead

Salary: 40k DOE

Sector: Aerospace

We are seeking an experienced and detail-oriented ERP Support Coordinator to join our dynamic team. The ERP Support Coordinator will be responsible for overseeing and managing the daily operations of our Enterprise Resource Planning (ERP) system - Priority Software. This includes providing technical support, troubleshooting issues, coordinating system developments and upgrades, and ensuring seamless integration with other business processes. The ideal candidate will possess a strong understanding of Priority Software, excellent communication skills, and the ability to collaborate with various stakeholders to optimise system performance.

Duties and Responsibilities:

Technical Support:

Provide first-level support for ERP system users, addressing and resolving issues in a timely and efficient manner
Collaborate with IT and external Priority software provider to troubleshoot and resolve technical problems related to the ERP system
Monitor system performance and proactively identify areas for improvement

User Training:

Develop and deliver training programs for Priority software users to enhance their understanding of system functionalities
Create user guides and documentation to assist users in navigating and utilising the Priority software effectively

Coordination and Communication:

Collaborate with internal departments to gather feedback and requirements for system enhancements or modifications
Coordinate solution testing in line with project delivery plans
Capture and report any negative results found during testing cycles
Coordinate with ERP Support companies for software updates, developments (customisations), and system upgrades

System Optimisation:

Work closely with cross-functional teams to identify opportunities for process improvements and system optimisation
Implement best practices for system usage and data management to enhance overall efficiency

Quality Assurance:

Conduct regular audits of data integrity and system configurations to ensure accuracy and compliance with organisational standards
Develop and implement protocols for testing and validating system changes
Other duties as assigned by the Operations Director or their designee

Qualifications, Experience and Attributes Required:

Experience in Priority software as a power user
Strong analytical and problem-solving skills
Excellent communication and interpersonal skills
Ability to work collaboratively in a team environment
Project management skills are a plus

Working Conditions:

Full Time - 8:30am to 5:00pm - Monday to Friday (Additional hours may also be required on both weekdays and weekends).
Visa sponsorship may be considered if quality of candidate is exceptional.
At least 6 months left required on visa if applicable

About us:

Daniel Owen is an established recruitment consultancy specialising in the placement of quality temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance, and engineering companies.

If you are interested in hearing more about the ERP Support Coordinator role, please contact Josh on (phone number removed).

Daniel Owen Ltd

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