Our client is a hugely successful global software organization with UK headquarters located in London. They are now seeking an experienced Sales Operations Data Analyst for a 2 month contract. A hybrid role with 2-3 days a week in their central London offices.

Responsibilities

Perform in-depth analysis of customer data and operational metrics for the UK, and Emerging Markets, providing actionable insights and recommendations to enhance customer experience and streamline operational efficiencies across these markets.
Analyse customer feedback data using operational data such as average handle times, queue wait times, and contact drivers.
Conduct root cause analysis to identify key issues impacting customer satisfaction and operational performance.

Develop strategic recommendations for BPO partner leadership to drive accountability and foster sales improvements.

Design, test, and refine AI prompts or scripts using internal AI tools to ensure they effectively meet the identified needs.

Key Skills

Data Analysis skilled in dissecting large volumes of data, making sense of trends and narratives, and deriving actionable insights.
Strategic thinking and recommendation development to enhance operational and sales performance.
Technical Proficiency in AI and Automation Tools: An understanding of AI tools, scripting, and prompt development.
Proficiency in SQL is required.

EF Recruitment

Latest Jobs

Data Analyst - Sales Operations