Initial 3 months - with possible extension to 12 months

We're Gravita: the accountants fuelling ambitious businesses. We're a full service, tech-enabled firm, working with entrepreneurs and businesses to help them achieve their goals, and make an impact in the world.

We're growing fast and are bringing like-minded advisors together to form a full-service tech-enabled accounting partner for thousands of SMEs. Our team use their incredible expertise alongside intuitive technology to help businesses and entrepreneurs plan better and grow faster.

Our mission is to become the UK's leading tech-enabled accounting firm for SMEs. We have ambitious goals and our high-calibre team work hard to achieve them. We are one team with one agenda, working collaboratively in a respectful environment to deliver a great service to our clients. So if you join us, you'll not only be working on exciting client challenges, you'll also be helping us shape the future of accounting.

The Role

We are seeking an experienced Business Analyst with a background in accountancy or professional services to support a firm-wide transformation programme focused on upgrading or migrating core business systems. This role will play a critical part in shaping and implementing the future of our operational ecosystem, including practice management systems (PMS), document management systems (DMS), client portals, and finance platforms.

You'll be the linchpin between our internal stakeholders and technology teams-translating business needs into clear requirements, mapping current and future processes, and ensuring solutions are fit for purpose, scalable, and client-focused.

Key Responsibilities:

Lead the requirements gathering for replacement or optimisation of key business systems including PMS, DMS, client portal, and finance systems

Facilitate workshops with internal teams (e.g. Finance, Client Services, Operations, Compliance) to understand user needs, pain points, and desired outcomes

Document as-is and to-be processes, user journeys, data flows, and system touchpoints

Identify dependencies and integration needs between systems across the tech stack

Support vendor selection through RFP, demo evaluations, and comparison of technical and commercial suitability

Collaborate closely with xxx to ensure successful delivery of technology change

Ensure changes are compliant with relevant policies, regulations, and client contractual obligations

If extended post 3 months

Work with internal stakeholders to define test scenarios, support UAT, and help drive adoption

Proactively identify risks and propose mitigations throughout the lifecycle of the change

Support the development of training materials, business readiness plans, and communications to end users

Qualifications, Knowledge & Experience:

Essential Skills & Experience

Proven experience as a Business Analyst in a professional services or accountancy firm environment

Deep understanding of practice management, document management, and client onboarding systems

Strong knowledge of wider platforms such as client portals, time & billing systems, finance platforms, and workflow engines

Experience of working on system migrations or replacements, including data migration and change management

Excellent communication and facilitation skills, with the ability to work across stakeholder levels including Partners, Operations, Finance, and IT

Strong analytical and documentation skills-able to produce high-quality process maps, business requirements, and test scripts

Comfortable working in both agile and waterfall environments

Desirable

Experience with systems such as CCH, IRIS, Xero Practice Manager, Silverfin, Caseware, SharePoint, or similar platforms

Exposure to compliance frameworks, risk registers, or internal audit processes

Understanding of data security and document retention best practices within accountancy

Your Career with Gravita

When you join Gravita, we'll support you on your own growth journey. We want to be the place you learn, grow and unlock your true potential.

We'll work with you to build a progression plan to outline how you'll grow at our company and everything we'll do to help you get there. We're also passionate about learning and development, to help you focus on your future.

The Nitty Gritty

Our standard working week is a 37.5-hour week on a hybrid basis
Core working hours are 10am - 4pm Monday to Friday
Flexible working and happy employees are at the top of our list here at Gravita and we have been working hard to support our teams through the fast-paced changes.
Your development won't be forgotten, our development support is extraordinary for a firm of our size.
It's a busy, fast-paced environment here at Gravita. Feel free to check out our social media channels (Instagram, X, LinkedIn and Glassdoor).

Gravita Business Services Ltd.

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