Job Description: Gridiron IT is seeking a highly skilled Senior Unified Communications Engineer to lead and support the design, configuration, optimization, and troubleshooting of secure telephony systems, including Avaya and the Managed Secure Telephony Platform (MSTP). The ideal candidate will have a strong background in unified communications technologies, with experience in EVoIP systems, enterprise engineering practices, and cross-functional business alignment. Requirements: U.S. Citizenship is required
Must possess an active TS clearance at the time of application, be willing and able to obtain SCI access, and pass a CI polygraph.
Must be able to work onsite 5 days a week in Washington DC
Occasional domestic travel
Qualifications and Experience: Bachelor's degree in Information Systems, Computer Science, Business Systems, IT Management, or related field
10+ years of Computer Science experience
Proven expertise with Avaya and MSTP systems in secure or enterprise environments.
Strong understanding of EVoIP technologies and voice network architectures.
Experience in troubleshooting and resolving advanced telephony and network integration issues.
Proficiency with Microsoft TAC support channels and Cisco systems.
Working knowledge of business analysis tools such as Power BI.
Familiarity with Agile methodologies, particularly within the SAFe (Scaled Agile Framework) ecosystem.
Preferred Qualifications: Relevant certifications in Avaya, Cisco, or telephony systems.
Experience supporting federal or defense-related communication systems.
Strong analytical and documentation skills with the ability to translate technical solutions into business impact.
Ability to work independently as well as part of a collaborative engineering team.
Responsibilities: Manage and troubleshoot Avaya and MSTP (Managed Secure Telephony Platform) systems to ensure optimal functionality and performance.
Oversee all engineering activities related to MSTP configuration, ensuring accurate setup and endpoint connectivity across the network.
Resolve complex technical issues, troubleshoot performance bottlenecks, and maintain high operational efficiency within communication systems.
Ensure that Avaya and MSTP solutions are fully aligned with business objectives, optimized for reliability, and configured in compliance with enterprise standards.
Maintain and support Enterprise Voice over IP (EVoIP) systems to guarantee peak system performance and user satisfaction.
Provide advanced back-end engineering support for MSTP, addressing T4 ticket escalations and delivering timely, effective telephony solutions.
Support business process modeling and reengineering efforts to align unified communications strategies with evolving business needs.
Deliver secure reach-back support to remote teams and critical environments, maintaining continuity and communication integrity.
Collaborate with cross-functional teams to ensure that technical solutions are strategically aligned with organizational goals.
Compensation and Benefits:
Salary Range: $55-60/hr (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This range may be modified in the future.)
Benefits: Gridiron offers a comprehensive benefits package including medical, dental, vision insurance, HSA, FSA, 401(k), disability & ADD insurance, life and pet insurance to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular basis are eligible to participate in Gridiron's benefits programs. Gridiron IT Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Gridiron IT is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the United States. Gridiron IT specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & Cloud Services, Cyber Security, Software Integration & Development, Data Solution & AI, and Enterprise Applications. These capabilities are backed by Gridiron IT's experienced workforce and our commitment to ensuring we meet and exceed our clients' expectations.

Gridiron IT

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