Job Title: IT Technician (School Environment)

Contract Length: 6 months

Location: Heathrow (Onsite)

Start Date: ASAP

Rate: Competitive (Inside IR35 / Umbrella or PAYE)

Overview:

We're supporting a secondary school with the appointment of an IT Technician to provide day-to-day technical support across the school's IT estate. You'll be the first point of contact for users across staff and students, handling a mix of support tickets, device setups, and basic network maintenance.

This is a hands-on role, fully on-site, with responsibility for ensuring the smooth running of classroom technology and core infrastructure.

Key Responsibilities:

Provide 1st and 2nd line support to staff and students on hardware, software, and network issues
Set up, maintain and troubleshoot desktops, laptops, printers, AV equipment, and mobile devices
Support with Windows Server administration, Active Directory, and user permissions
Assist with routine maintenance, updates, and backups across systems
Log and respond to service requests via the helpdesk system
Support the wider IT team with ad hoc projects, upgrades and audits
Liaise with third-party suppliers where necessary

Technical Environment:

Windows 10 / 11, Office 365
Active Directory, Group Policy
SIMS (or similar MIS experience desirable)
Networking fundamentals (TCP/IP, switches, patching)
Printer and AV troubleshooting (projectors, interactive whiteboards)

Requirements:

Previous IT support experience in a school or education setting (preferred)
Enhanced DBS (must be current or willing to undergo)
Strong customer service and communication skills
Ability to work independently and prioritise tasks in a busy environment

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