Sales Administrator and Assessment Centre Coordinator - Oxford, UK

Oxford, UK

Job Type Permanent

Role Overview

The Sales Administrator and Assessment Centre Coordinator will be a highly motivated and detail-oriented professional, joining our dynamic, fun and ambitious Sales team. In this pivotal dual role, with a focus on both sales and skills assessments, you'll be instrumental in guiding aspiring pilots through their initial journey with us, from initial inquiry to their first critical step: the skills assessment day. You'll play a crucial part in our growth strategy, ensuring a seamless and exceptional experience for all prospective students, acting as the main point of contact for all prospective students as they take the first step towards becoming a Commercial Pilot by completing their Skills Assessment.

This is an exciting opportunity to join a leading pilot training organisation and contribute significantly to our continued success. If you are a proactive, organised, and people-focused individual with a passion for delivering exceptional service, we encourage you to apply!

Role Duties

Scheduling Assessment Days: In conjunction with the Sales Manager, plan and coordinate dates for regular Skills Assessment days, maximising candidate bookings per day, and effectively managing the day's schedule to ensure a positive customer experience.
Assessor Management: Manage external Assessor availability, efficiently booking their time as required to match candidate numbers.
Candidate Communication: Act as the primary point of contact for prospective students throughout the Skills Assessment process, organising each assessment and communicating with candidates in advance to ensure they are fully prepared with all the relevant information.
Preparation and Analysis: Set up for each assessment, ensuring Assessors have all the necessary documentation. Set up and analyse online test results.
Continuous Improvement: Collaborate with the Sales Manager to continuously review and develop the Skills Assessment process, ensuring it meets business needs, remains competitive, and delights our customers.
Follow-Up: Together with the Sales Team, follow up with all Open Day attendees in a timely manner to book their Skills Assessments.
Contract Preparation: Generate Training Agreements based on sales bookings, ensuring 100% accuracy.
Data Management: Ensuring all relevant documentation is uploaded and securely stored within student profiles.
Data Reporting: Collating data and producing reports for the Sales Manager.
Lead Management: Support the sales team in identifying, qualifying and nurturing new leads generated through various channels, including Zoho CRM, social media, and trade shows throughout the UK and Europe, ensuring all information is captured in line with GDPR.
Customer Engagement: Occasionally assist with outbound calls to warm leads, building rapport and providing compelling information about our courses in a professional non-pressured manner.
Event Representation: Occasionally attend key events, such as open days and trade shows (such as Pilot Careers Live), networking with future pilots and their families to generate interest and capture leads.

Core Competencies

Commitment to Excellence: Exceptional organisational skills, meticulous attention to detail, and proven administrative experience.
Customer Experience: Demonstrated experience in building strong relationships and rapport over the phone, online, and in person.
Collaboration: Effective team player, both within the Sales team and with other departments.
Communication Skills: Excellent verbal and written communication, interpersonal, and negotiation skills.
Passion: Self-motivated, results-oriented, possessing a strong work ethic and desire to succeed.
Integrity: A commitment to professionalism and upholding company values.
Resilience: Ability to work effectively under high-pressure situations, such as busy open days and trade shows. A flexible and adaptable approach to work, thriving in a fast-paced environment.
Tech Proficiency: Confident and competent user of Microsoft Office Suite, with the ability to quickly learn new systems and processes.
Industry Interest: Experience in the aviation industry is useful but not essential, as comprehensive training will be provided.

Our Culture

At Leading Edge Aviation, our Vision, Mission and Values guide everything that we do. Our team uphold the highest levels of professionalism, regulatory compliance and instructional integrity. This role requires flexibility, and a collaborative mindset to contribute to LEAL's vision of excellence in aviation training. Due to the nature of the position, this role will be predominantly based at our Oxford campus.

What We Offer

£28,000 - £30,000 per year, depending on experience
Generous holiday entitlement
Pension scheme with enhanced employer contributions
Enhanced Sick Pay which increases with service
Critical Illness cover
Well-being benefits such as access to our Individual Assistance Program
Cycle to work scheme
Free on-site parking

Job Types: Full-time, Permanent

Pay: £28,000.00 - £30,000.00 per year

Additional leave
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Referral programme
Sick pay

Schedule:Monday to Friday

Ability to Commute/Relocate:Kidlington OX5: Reliably commute or plan to relocate before starting work (preferred)

Work Authorisation:United Kingdom (required)

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Sales Administrator and Assessment Centre Coordinator - Oxford, UK