Technical Service Support

Do you want to support delivery of service improvement for Aon's Clients and Carriers? Can you work collaboratively with outsourced providers and internal partners to improve end to end service?

This is a 6 months FTC

A hybrid role based out of Aon's Chelmsford office but flexibility available to ensure Client and Business needs are delivered.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

This role will be responsible for the activity performed by Aon's outsource BPO partner (Genpact) encompassing all elements of Invoicing for specific Business clusters.

Each day will include various touch points with our BPO supporting priorities, business critical events and managing query pipeline. Equally working with internal and external partners as required to deliver critical metric outcomes. Look to enrich experience and capability through effective engagement.

How this opportunity is different

Support the long-term success of our Outsourced Invoicing operations. A proven model empowering individuals to shape decisions for their specific areas of responsibly.

Skills and experience that will lead to success

Leadership

Ability to support, influence and improve virtual teams
Problem solving skills
Balanced
Flexibility

Communication & Stakeholder Management

Ability to build relationships with multiple stakeholders in a professional manner
Ability to ask well-constructed questions in an environment which requires ongoing learning and development
Ability to present all of Aon's core values (Excellence, People, Integrity and Community) through internal and external interactions

Planning & Organising

Ability to use initiative
Ability to multitask and complete tasks to deadlines
Ability to assess, and complete, work with a high level of attention to detail
Ability to work independently

Analysis

Efficient use and knowledge of IT technology
Innovation and collaboration
Ability to analyse data and provide insights

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email

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Technical Service Support - 6 Months FTC