Job Title: Salesforce Business Analyst (Contract)Location: Hybrid (Remote with occasional on-site meetings, London)Contract Duration: 8 MonthsIndustry: RetailDay Rate: 500 - 550 (Outside IR35)

About the RoleI am working with a leading retail brand currently embarking on a major digital transformation programme. As part of this initiative, they are implementing Sales Cloud, Service Cloud, and Commerce Cloud.

They are looking for an experienced Salesforce Business Analyst to join the team on an 8-month contract to act as the Lead BA across the Salesforce workstreams. This is a critical role bridging the gap between stakeholders, technical teams, and project management to ensure successful delivery of the platform.

Key Responsibilities

Act as the Lead Business Analyst across Salesforce implementation projects
Serve as the primary liaison between the Salesforce delivery teams and Project Manager
Gather, analyse, and document business requirements across Sales Cloud, Service Cloud, and Commerce Cloud
Facilitate workshops with stakeholders to define business processes, user stories, and acceptance criteria
Translate business needs into clear, actionable requirements for developers and solution architects
Support UAT planning, execution, and feedback cycles
Ensure alignment between business goals and technical solutions throughout the implementation lifecycle
Work closely with cross-functional teams including developers, architects, testers, and third-party vendors
Report progress and escalate issues to the Project Manager in a timely manner

Required Skills & Experience

Strong knowledge of Sales Cloud and Service Cloud
Familiarity or previous exposure to Salesforce Commerce Cloud is a nice to have, but not essential
Experience working in retail or B2C environments preferred
Excellent stakeholder management and communication skills
Experience working in Agile and hybrid delivery environments
Ability to work independently and drive outcomes in a fast-paced setting
Comfortable acting as the bridge between business teams and technical delivery

Mason Frank

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