Job Title:

Lead Analyst, Enterprise Resilience (Testing & Exercise)

Overview:

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Mission First, People Always

As Corporate Security, we are responsible for keeping Mastercard safe and secure from cyber and physical threats, and it is our people on the frontlines who make this happen every day.

By taking care of our people, their wellbeing, and career development, we provide them the necessary tools and environment to ensure the success of our mission.

Overview:

The Enterprise Resilience Team is looking for a testing & exercise expert to provide structure, requirements, and coordination across Mastercard's Enterprise Resilience Teams: Business Continuity (BC), Crisis Management (CM), Technical Recovery (TR), Resilience Planning (RP), and Operational Resilience (OR). This 'hands on' execution role is expected to work independently while receiving support, processes, and procedures from a global Enterprise Resilience Team. Some international travel may be required.

Role:

Partner with a global Enterprise Resilience team to design and implement enhanced testing and exercise capabilities.

Help embed Operational Resilience within the organization, built off the foundation of the Enterprise Resilience Disciplines (BC, CM, TR, SR).

Partner with global Enterprise Resilience staff to understand resilience and to guide standardization where appropriate.

Have a high-level understanding and comprehension of Operational Resilience regulation and guidelines, specifically the Bank of England (BoE) regulations.

Have an awareness of other jurisdiction regulations, guidelines and proposals in relation to Operational Resilience (e.g., DORA).

Implement the Enterprise Resilience program structure to align with relevant certification standards (ISO).

Partner with team members within the Resilience Planning (RP) function to support regulatory compliance for all jurisdictions in which this business entity operates.

Assess (criticality) and clarify / confirm Impact Tolerance levels for those identified services.

Partner with Risk function to ensure required attestations to regulators and other bodies are made in line with program framework and regulatory expectations.

Partner with and hold responsibility for other BCM tasks such as business impact analysis and risk assessment coordination, business continuity planning and exercises while applying detailed QA and support for your business partners.

Ensuring business continuity levels and capabilities of third parties are compliant with risk management mandates.

Perform as a Crisis Management subject matter expert to set-up this entity with the proper construct and response model including plans and exercises (some with its' strategic partners), while supporting the Crisis Management Team during crisis.

Partner with the team's technology recovery contact to ensure system impact analysis, recovery plans and exercises are performed as designated by policy.

Train business partners on the program's roles and responsibilities to ensure all staff within the entity are knowledgeable of our requirements.

Build key business relationships within the entity and become a trusted partner to further embed a business continuity culture.

Provides consultation to management and Identify opportunities to implement process improvements.

Experience & Qualifications:

Excellent written and spoken English language communication skills are a core requirement

Minimum of three years' experience in a similar role

Detailed knowledge and experience of relevant ISO certification requirements and regulatory requirements / relevant legislation.

Industry accreditation (preferably at MBCI (or equivalent) level minimum)

Strong experience in impact analysis & risk assessment design and process.

Experience in designing, facilitating and reporting on complex, scenario-based exercises.

Capable of executing or fully understanding technology recovery exercise; technology background advantageous

Demonstrable experience managing business continuity third party risk process

Fusion Risk Management Business Continuity software experience advantageous

Emergency notification tool experience advantageous

Experience in the design and delivery or management information metrics advantageous

Personal Qualities:

Ability to influence key stakeholders

Confident decision maker and demonstrates task and objective ownership

Ability to drive consistent and repeatable results with limited supervision

Excellent oral and written communication and presentation skills

Strong Relationship Management at all levels

High attention to detail, accurate and consistent (on time) delivery

Ability to define and implement solutions based on strategic direction

Passion for personal development and learning

NICE Framework references

This Mastercard role shares knowledge, skills, and abilities with related NICE work roles.

PD-OR-006 Provides Practitioner level expertise, identifies, analyses, and ensures Service Owners Services are Resilient, while maintaining within agreed metrics, from Severe But Plausible threats.

Corporate Security Responsibility

Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:

Abide by Mastercard's security policies and practices.

Ensure the confidentiality and integrity of the information being accessed.

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.To find US Salary Ranges, visit People Place. Under the Compensation tab, select "Salary Structures." Within the text of "Salary Structures," click on the link "salary structures 2025," through which you will be able to access the salary ranges for each Mastercard job family. For more information regarding US benefits, visit People Place and review the Benefits tab and the Time Off & Leave tab.

MasterCard

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