Description:

About Us:

If you're looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer:

Salary: $17.50

Job Functions:

The Community Donations Associate cultivates and steward donors to help build the pipeline of in-kind and financial support for Metropolitan Ministries. Primary duties include cultivating, stewarding, and soliciting for in-kind donations. Requires considerable, extensive public contact, strong organizational, telephone, computer, and communications skills and a high degree of discretion with respect to confidential and sensitive issues. Responsible for performing job duties in accordance with the mission, vision, and values of Metropolitan Ministries.

Essential Responsibilities:

DRIVES CUSTOMER SERVICE (SCHEDULING & SUPPORT)

Coordinate drive efforts externally and internally, including clear communication with prospective and existing donors. Communications include calls and emails to schedule and confirm in-kind/collection drives with donors and affected Ministries' internal departments, primarily the Logistics Team.

DRIVES DATA ENTRY & REPORTING

Track and document all contact with donors within the moves management system, Raiser's Edge. Support schedule communications for all operational pick-ups needed including completing data entry of drive action items, updating drive tracker, and running drive reports.

DONOR RELATIONSHIP SUPPORT

Support donor relationships processes of identifying, cultivating, soliciting, and stewarding donors and potential donors to the Ministries by making and receiving phone donor calls and, when applicable, sending follow-up solicitations and/or transition to advancement fundraiser(s).

CULTURE AND ETHICS

Demonstrates a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve community engagement and organizational goals. Provide full disclosure to prospective/existing donors in all communications to ensure their informed decisions in response to appeals for their support. Adhere to industry, organizational, and donor policies and restrictions such as code of ethics, confidentiality, gift acceptance policies, restricted gifts, government regulations, etc. Clarify, monitor, and implement the donor instructions by ensuring that expenditures are appropriate and documented properly in the organization's financial records when applicable. Meet personal goals, actively contribute to the achievements of the team, and support departmental KPIs; support organizational goals as stated in the annual plan. Support the holiday center operation as directed.

INDUSTRY KNOWLEDGE

General understanding of nonprofit fundraising related to in-kind gifts, drive support, general gift support, fundraising and nonprofit development and support. Participates in regular Cross-functional team, Direct Report team, and All Staff meetings.

Requirements:

Education and Experience:

Friendly, customer service, telephone, or outbound sales experience preferred. Minimum Associates degree, or commensurate experience in customer service, relationship-building, or other relevant field, and minimum 1 year of successful nonprofit, development experience. Demonstrated proficiency with business software required. Attention to detail is required for Essential Responsibilities outlined, including 1 to 2 years proven experience in a related field.

Skills Requirements:

Excellent written communication skills. Excellent oral skills, including phone presence. Must be able to communicate effectively in English. Ability to plan and organize work and handle job-related matters in a professional manner. Critical thinker and problem-solving and good time management skills are necessary. Must be able to work well under pressure and meet deadlines. Computer and office equipment literate. Prefer demonstrated proficiency with and working knowledge of The Raiser's Edge or equivalent CRM database. Web-based research tools and Microsoft Office products knowledge required, including Excel and Outlook. Must be able to work independently and as a team player.

Requires heart for ministry and comfort working with poor and homeless families and individuals. Requires understanding of poverty, a high degree of maturity, strong inter-personal skills, and the ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner. Knowledge of community resources available to homeless population. Must demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity. Ability to work as part of a team within a multi-disciplinary framework.

Physical Requirements:

Ability to stand and sit for long periods of time. Ability to walk and climb stairs and to lift 20 lbs. Physically able to work in outdoor/temporary shelter environment considering the local climate and its normal fluctuations. Physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other:

Must pass applicable pre-employment screening and demonstrate legal authorization to work in the United States. Must have the ability to accommodate a flexible work schedule, including evenings and weekends, and holiday months (October-December).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at or via email at

PI9a6aca6075f2-6638

Metropolitan Ministries, Inc.

Latest Jobs

Community Donations Associate Seasonal