Position: Data Operations Manager (Technology/IT)
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, with flexibility to work remotely
Salary: Starting from£35,825 per annum plus excellent benefits
Salary Band and Job Family: Band 2, Profession/Technical
you'll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it's this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we've embarked on a bold, strategic initiative to enhance our data capabilities.

We're aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on: effective and efficient operations; collaboration; and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we've developed a new technology infrastructure which we are calling "Sage". We're implementing new technology infrastructure this year (such as our new CRM system and suite of data tools - Microsoft Dynamics).

We will be taking a structured and phased approach to transitioning and embedding our new team structures, infrastructure and ways of working as part of Phase 2 of this Project.

Our Data Operations Managers sit within Product and Systems Management team.

Our Data Operations Managers have a key role in ensuring our end to end processes are working through our central CRM system. These processes include the processing of our income through the system such as Gift Aid, regular giving and special events, Direct Debits.

This role also ensures our end to end data flows are fit for purpose and that data within it are clean, accessible and available.

This role is responsible for:

Custodian of our CRM data and responsible for major data import/export into the system including data validation, de-duplication, cleansing and fixing of data throughout the multiple data systems.
Responsible for the curation and management of import and export routines of key fundraising data using appropriate tools.
Responsible for forming and managing how the functions work within the Organisation to build key relationships with key data users to ensure data is correctly ingested
Responsible for defining and setting standards and principles of data use in the system and fully enforcing these principles across the Organisation and to suppliers.
Maintenance of legacy systems and processes where necessary

For this role we're looking for:

SQL (SSIS, SSRS) knowledge
Knowledge of Dynamics CRM 365 and associated technology
Working knowledge of KingswaySoft
Knowledge of deduplication techniques
Proven data management skills and experience

Closing date for applications: 9:00am on Monday 14 July 2025

Interested?

More information can be found by downloading the attached documents in 'supporting documents' and then to apply for this role, please submit the following:

an updated CV.
a supporting statement indicating how you meet the essential criteria as set out in the person specification in the attached job description.

Top Tip: you will need to save your Cover Letter, CV and Optional Equal Opps form as one document and upload this to the site.

We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Equal Opportunities

We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We'd be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

Disability Confident Employer

We're a Disability Confident Employer and we're committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:

We have a wide range of employee benefits including (but not limited to):

Encouraging work life balance:

38 days paid annual leave (including bank holidays), pro-rata for part-time
More annual leave entitlement, based on length of employment
Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
Flexible working options

Caring for you and your family:

Generous sick pay entitlement
More sick pay entitlement, based on length of employment
Opportunity to buy and sell annual leave in each calendar year
Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
Enhanced leave for new parents
Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
10 days paid disability leave a year, pro-rata for part-time
10 days paid carers' leave a year, pro-rata for part-time
Cycle to work scheme
Death in service scheme
New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents

Thinking about your finances:

Enhanced salary sacrifice pension scheme
Discounted season ticket loan and interest-free emergency loans
Give as you earn to support other charities of your choice before tax
New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work:

Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
Yearly internal apprenticeship opportunities
New, modern offices that embrace working together both in-person and remotely
Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
Active and supportive internal employee networking groups for collaboration and peer support
2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
2 days paid leave a year for volunteering with other charities during normal

Safeguarding

We're committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK

You must have the right to work in the UK to work in paid employment with us. You'll need to share documents showing you're eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications.

No agencies please.

MS Society

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