Role Overview
We are seeking a highly experienced ServiceNow Implementation Consultant to lead the local deployment of ServiceNow's IT Service Management capabilities. This role will work closely with internal teams and external outsourcing partners to ensure a smooth implementation aligned with DORA (EU) regulatory requirements.

You will bring deep knowledge of ServiceNow architecture and modules, with a track record of delivering end-to-end implementations covering Incident, Problem, Change, and Service Request management.

Key Responsibilities

Lead and manage the local implementation of ServiceNow ITSM modules
Oversee integration with outsourcing partner and ensure compliance with DORA regulations
Configure and optimise ITSM modules: Incident, Problem, Change, Service Request
Collaborate with stakeholders to define requirements and translate them into robust solutions
Provide architecture guidance and best practice advice throughout the implementation life cycle
Deliver documentation, knowledge transfer, and support go-live activities

Essential Skills & Experience

Strong ServiceNow platform and architecture knowledge
Proven end-to-end ServiceNow implementation experience (ITSM modules)
Deep understanding of Incident, Problem, Change, and Service Request processes
Experience working with external vendors/outsourcing partners
Familiarity with DORA compliance requirements (EU)
Excellent communication and stakeholder engagement skills

Inside IR35 - Hybrid Model

NDK Consulting.co.uk Ltd

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