Immediate need for a talented Financial Services Representative. This is a 06+months contract opportunity with long-term potential and is located in Troy, NY (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-75957

Pay Range: $18 - $19/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.

Key Responsibilities:

Hours: 8 hrs. per day 40 hrs. in a week - Overtime on Saturday as per client requirement
Note: 1 week onsite / 1-week WFH
Receives and responds to incoming customer/agent/employer inquiries.
Communicates with customers, field staff, service centers, internal/external sales support and other industry companies through oral and written communication.
Maintains current knowledge of contract and product provisions and administration of the Plan, and the processing systems related.
Resolves routine errors requiring corrective processing.
Demonstrates the ability to identify situations that require advanced technical knowledge or exception processing and refers the situation to a Supervisor.
Reviews, research, and interprets records and reports to accurately make decisions.
Decision making skill necessary for customer contacts.
Ability to identify and evaluate problems and analyze customer inquiries and determines appropriate action.
Performs other duties as requested.

Key Requirements and Technology Experience:

Key skills; Customer Service Exp
Bachelor / Associate Degree Required
Financial/Insurance Background Preferred
Associates Degree, Bachelor's Degree preferred
Strong problem-solving skills
Time Management skills
Basic typing and computer skills
Background in customer service, preferred
Strong interpersonal and written communications
The ability to work within a team and independently.
High attention to detail

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Financial Services Representative