Job Title: Technical Support Engineer

Location: Hull

Salary: Up to 28,000 DOE

Job type: Permanent / Full Time - 40 Hrs. Mon-Fri

About the role:

We are a leading regional IT Solutions Provider and Sage Accredited Business Partner based in Hull. We are looking for a Support Engineer to join our growing Technical Support team.

The applicant must have experience working in a 1st line IT support role, have excellent customer service skills, be solution focused and be able to work to tight deadlines. The applicant will be required to travel so a full UK driving license and access to a vehicle insured for business use is required. A minimum of 1 years' experience working within managed services support is desirable.

The successful candidate will be involved in the day-to-day support of our client base at a 1st line level. Client facing installations will be undertaken as well as the introduction of new solutions that will improve business efficiency and effectiveness.

You may be required to be flexible at times as you may be asked to work outside normal office hours to meet the needs of clients.

It is expected that the successful candidate will take part in the on-call rota after being in employment for 6 months.

Key Requirements:

Essential

Efficiently troubleshooting IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or remotely
Help troubleshoot and manage the resolution of issues with the assistance of third-party vendors
Take ownership of, prioritise and keep users informed of ticket progress
Show excellent understanding of Cyber Security principles
Ability to perform maintenance and configuration tasks on switches, firewalls and wireless equipment
Knowledge of TCP/IP fundamentals, and network management
Understanding of networking components (i.e. VPN, LAN, WAN, VLAN, DNS and DHCP)
A comprehensive understanding of Microsoft Operating Systems
Experience with industry standard firewalls (preferably SonicWALL) or equivalent
Excellent interpersonal skills with the ability to communicate effectively at all levels
Conversant with Microsoft 365 products
Customer focused with outstanding customer empathy
Hold a full UK driving license
Ability to commute to head office: HU7 0AE

Desirable

Previous experience supporting and maintaining the latest Windows Server and Windows Desktop environments
Experience of administering Active Directory and GPO
Experience delivering client facing IT projects through to completion
Microsoft Hyper-V Management
Exposure to VOIP systems and principles
Exposure to Web Hosting and DNS
Exposure to Microsoft Azure
Exposure to Apple and Linux Operating Systems
Exposure to Remote Desktop Services
Microsoft 365 Certified (Preferably Microsoft 365 Certified: Administrator Expert)

Benefits:

Enhanced Pension Scheme
22 days annual leave (plus bank holidays and continuous service reward)
Company commission + bonus scheme
A company culture that promotes work life balance
Continued learning and development
Access to mental health support

Please click the APPLY button to send your CV and covering letter for this role.

Candidates with the relevant experience and job titles of; Technical Support, IT Technical Support, IT Systems Engineer, IT Systems Technician, Systems Technician, IT Support Technician, Systems Administrator, IT Systems, Systems Support, 1st Line Support Engineer, ICT Officer may be suitable for this role.

Reality Solutions Ltd

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Technical Support Engineer