Role OverviewThe Technical Specialist will report directly to Pensions Operation Manager. In this role, you will be responsible for:Key Responsibilities:

Provide accurate information and guidance to members of the public via the national helpline, webchat service, and written channels
Conduct individual telephone appointments with the public on specific pension issues relating to pensions and divorce, scams, and the self-employed
Provide timely and accurate follow up information that adds value to the services provided and is clear and easy to understand
Contribute towards shared technical know-how in the office
Contribute to the continuous improvement of our service through ad hoc project work
Undertake outreach at pension industry or individual corporate events to provide guidance on general or specific pension issues
Attend meetings and workshops etc., within the scope of the role
Any other ad-hoc duties to help meet the needs of the business

You will be joining our team of pension specialists providing the above services to the public between the times of 8.00am to 8.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays. As a flexible employer we are open to discuss what work patterns are mutually beneficial to meet our needs.You will need to demonstrate the following skills and experience. To excel in this role, the ideal candidate would have at least five years experience in the pension industry and will need to demonstrate:

A deep and wide knowledge of pensions' law and practice across a broad range of pension arrangements, occupational, personal, and state pension
An understanding and appreciation of wider retirement issues and non-pension assets, including state benefits
Familiarity with The Pensions Regulator guidelines, tax implications, and retirement planning rules
Must be good at dealing with members of the public, translating complex ideas and topics into clear English
A commitment to on-going personal and professional development; we may require you to undertake training within the scope of the role
Experience of dealing with members of the public
Excellent written and spoken communication skills and ability to translate complex ideas and topics into plain language
Excellent telephone manner
Formal qualifications with the CII or PMI would be beneficial.

About UsThe Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values - caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We're not only looking for the best people to come and work for us, but we need people who align themselves with our values:

CaringWe care about our colleagues and the people whose lives we are here to transform.
ConnectingWe will transform lives through our ability to make positive connections.
TransformingWe are committed to transforming lives and making a positive societal impact.

Our Inclusive Working EnvironmentBy fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to "bring their whole selves to work."Our colleague and ally networks encompass LGBTQ+, neurodiversity, women's health, men's health, ethnicity, and diversity.What We Offer

Generous Annual Leave - 30 days plus Bank Holidays
Pension scheme - contributions matched 2 to 1 (up to 10% of your salary)
Interest-free loan for season tickets for buses and trains
Cycle to work Scheme
Subsidised eye tests & flu jabs
Life assurance scheme
Give as you earn scheme
Employee assistance programme (EAP)
PAM Assist and PAM Life scheme (Wellbeing)
Enhanced family and sick pay
Paid volunteering (2 days a year)
Recognition Scheme
Discounts portal to numerous retailers

Career DevelopmentIn MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.Reserve ListIf you are successful at interview, we operate a reserve list where your details will be held for up to 6 months. Should a vacancy come available in that time with the same essential criteria, reserve list candidates will be offered that position with no further assessment required.Application ProcessThe law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition as outlined in the Civil Service Commission's Recruitment Principles. If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact the Money and Pensions Service via email: .uk. If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website.Step 1: Submit Your Application

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Technical Specialist