Job Purpose

Expand the companys systems administration capabilities by focusing on enterprise and plant-level applications, vendor coordination, and business user support, while also providing backup coverage for core infrastructure responsibilities. Act as a bridge between business units and IT operations, ensuring applications are maintained, patched, integrated, and optimized, while driving reliability and user satisfaction.

Essential Functions

Serve as the primary technical owner for enterprise and plant applications, including but not limited to:
- Enterprise apps: 8x8, SSO integrations, Jira, Appian, TraceGains, camera/badge systems (e.g., Avigilon)
- Plant software: Red Zone, Patch, and others as assigned
Perform routine maintenance, upgrades, and patches
Support on-call and after-hours requirements as needed
Troubleshoot and resolve application-related issues in coordination with the Help Desk
Monitor application performance and availability, escalating to vendors as needed
Manage vendor relationships for support cases, escalations, and upgrades
Partner with HR, Finance, Operations, and other units to gather requirements and translate into actions
Oversee licensing management and user provisioning processes for assigned applications
Work closely with the infrastructure systems administrator to align application dependencies (servers, storage, networking, identity)
Assist with identity and access management solutions (OneLogin, Entra ID/Azure AD, Active Directory)
Create and maintain documentation, runbooks, and internal knowledge base content
Use or develop scripting tools (PowerShell, API integrations, etc.) to streamline routine tasks
Proactively identify opportunities to improve application stability, security, and user experience
Provide backup support for core system admin functions, such as Windows Server, VMware, patching, and backups
Cross-train with team members to maintain operational continuity and coverage
Comply with all food safety requirements, training, policies, and procedures
Perform other job-related duties as assigned

Qualifications (Education, Experience, Competencies)

Bachelors degree in information systems, computer science, or related field or equivalent work experience
5+ years of experience in IT systems adm inistration and/or enterprise application support
Strong expertise in enterprise application administration
Hands-on experience with Microsoft 365, Teams, SharePoint, and Adobe Creative Cloud
Familiarity with IAM solutions such as OneLogin, Entra ID/Azure AD, and Active Directory
Experience managing vendors and software licensing
Scripting and automation skills (PowerShell, Python, APIs) preferred
Strong analytical, troubleshooting, and communication abilities
Comfortable working with both technical teams and non-technical business stakeholders
Excellent organizational skills with the ability to manage multiple priorities
Detail-oriented with strong documentation and process discipline

California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington, Washington, D.C. Residents Only: The salary range for this role is $100,000 to $ 120,000.00 annually. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. Rise Baking Company complies with all minimum wage laws as applicable. In addition to your annual salary, Rise Baking Company offers benefits such as a comprehensive benefits package, annual bonus eligibility, incentive and recognition programs and 401k contributions (all benefits are subject to eligibility requirements). At Rise Baking Company, our people are our finest ingredient.

Compensation details: 00 Yearly Salary

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Rise Baking Company, LLC

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