Job Description Summary

We are seeking an experienced Resolute Applications Analyst to join our IS team. Reporting to the Access & Revenue IS Manager, the successful candidate will develop workflows, system configurations, change documentation, and train staff on Epic Resolute and Claims applications functionality. Proficiency or certification in any Epic Resolute applications. Remote position. Must reside in MA, NH, CT or RI to be considered. Occasional travel required to Weymouth, MA location.

Job Description

Responsibilities

Develop workflows, system configurations, change documentation, and training staff on Epic Resolute and Claims applications functionality
Analyze procedures and problems within manual/automated health care systems; report findings and when applicable recommends options for resolutions
Formulate system scope and objectives
Act as a liaison with all areas of the hospital, utilizing the software application, conducting meetings to determine future enhancements, and preparing and maintaining related documentation
Provide ongoing support and participate in on-call coverage as assigned

Skills & Abilities

Excellent written, verbal, and interpersonal communication skills
Ability to use stand flowcharting tools and techniques to create and maintain business process and functional flow charts
Proficient knowledge of web-based technologies, processes, and analytics
Ability to deliver IT solutions through the entire systems development lifecycle (requirements, design, build, test, deploy, and support)
Ability to employ software quality assurance and testing concepts, techniques, industry best practices, tools and standards
Ability to employ systems analysis concepts, techniques, industry best practices, tools and standards
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Excellent skills in dealing with unstructured problems that affect efficiency and effectiveness of customers
Basic knowledge of standardized improvement methodologies
Proficiency in Microsoft Office including Word, Excel, and Power Point required

Qualifications

Bachelors degree in Computer Science or related field preferred
2+ years of directly-related business applications experience
Knowledge and experience with health care information systems or knowledge of processes and workflows common in physician practices across varied specialties combined with advanced computer skills
Understanding of current business practices and computing systems, interfaces and hospital and medical group practice standard software including computer systems and methods utilized in structuring and preparing input data for computer applications
Analytical and technical skills necessary to apply computer technology to resolve clinical problems and/or increase operational efficiency of data processing systems
IT or operational experience in one or more of the following areas is a plus: Professional/Hospital billing, coding and claims
Demonstrated knowledge of clinical documentation and orders databases, data conversion models, workflows, master files, category lists, synonyms and preference lists
Proficiency or certification in Epic applications: PB Resolute, HB Resolute and Claim/Remittenance

South Shore Health

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