ServiceNow Developer - £425 per day via Umbrella - 12-month contract - Leeds (Hybrid)- SCC Flex Contract

We are seeking a ServiceNow Developer to support a major domain migration and platform enhancement programme for our customer. This is a hands-on technical role ideal for someone with deep ServiceNow expertise, particularly in CSM, Virtual Agent, and Entra ID integrations.

Your responsibilities as the ServiceNow Developer:

Lead the migration of ServiceNow configuration to support a new domain.
Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent.
Build out the Client Service Management (CSM) Portal:
Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows.
Design and implement forms within the CSM Portal, integrating with Incident and Request modules.
Deliver additional enhancements to improve user experience and functionality.
Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow.
Support the migration to Service Operations Workspace, including configuration of Live Agent.

As a successful ServiceNow Developer, you will have:

Proven experience as a ServiceNow Developer or Technical Consultant.
Strong knowledge of ServiceNow CSM, Virtual Agent, Flow Designer, and Live Agent.
Experience with Azure AD/Entra ID integration and domain configuration.
Familiarity with JIRA-ServiceNow integrations and ITIL-based workflows.
Ability to work independently and collaboratively in a fast-paced, agile environment.

If you are the ServiceNow Developer we are after, apply now with your CV. References required.

NOTE: At SCC, we take the privacy and security of your information very seriously, any information we hold will be by current data protection legislation. Upon submitting your application SCC will process your information in line with our privacy policy which can be found on our website under the Legal section -> Privacy Notice -> Flexible Resourcing.

Specialist Computer Centres PLC

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