Role: Solution Designer - Financial Crime Engineering
Location: London (Hybrid)
Duration: 6-Month Contract
Rate: £600 - £650 (Inside IR35)

Key Essential Skills:

Extensive and recent hands-on experience in ServiceNow case management system design, including data models, workflows, integrations, and user interfaces.
Proven track record of designing, building, and implementing case management solutions specifically on ServiceNow (priority), or on other leading case management platforms such as Pega, Appian, or Camunda.
Ability to immediately add value in a case management context, requiring no ramp-up or additional training on ServiceNow or equivalent platforms.
Experience in lower-level technical design, with hands-on coding (Python is a plus).
Background in designing complex, large-scale engineering solutions in financial crime compliance (sanctions, fraud, AML, KYC, export controls).
Advanced communication skills with demonstrable stakeholder management, able to align technology solutions with business operations and architecture standards.
Familiarity with cloud and on-premise platforms (AWS, Azure), particularly in system integrations with CRM, billing, and document management services.
Strong independent delivery and solution troubleshooting skills.
Full adherence to regulatory (GDPR, FCA) and architectural standards (Digital Blueprint, Enterprise Architecture).

Desirable Skills

Excellent written and verbal communication, complex technical matters for non-technical audiences
Familiarity with automation/orchestration strategies for case management
Experience supporting code reviews, testing, and release management teams
Experience communicating and presenting architecture/designs to governance or technical review forums

Overview:

This is an exciting opportunity to join the Financial Crime Engineering team as a Solution Designer, supporting large-scale, complex transformation workstreams. you'll be responsible for designing end-to-end and stream-level technology deliverables, engaging with multiple senior stakeholders and aligning architecture decisions with business change, operations, and wider technology teams. you'll contribute to a multi-year, transformative initiative for Financial Crime across Sanctions, Fraud, AML, KYC, and Export Controls, rolling out best-in-class solutions for one of the worlds leading financial organizations.

Role & Responsibilities:

Lead end-to-end system design for case management solutions using ServiceNow (data models, workflows, integrations, UI)
Collaborate with central ServiceNow architecture to implement robust design governance within Financial Crime systems
Develop lower-level designs and if needed, hands-on proposals (coding experience in Python is beneficial)
Serve as subject matter expert for ServiceNow Case Management; experience with Camunda, Pega, Appian also valued
Evaluate and recommend ServiceNow modules/plugins to enhance functionality
Deliver integration designs with external systems (CRM, Billing, Access, Document Repositories)
Support code reviews, testing, and release management with best practices guidance
Implement automation and orchestration for streamlined case management
Ensure compliance with data privacy/regulatory frameworks (GDPR, FCA)
Uphold technical quality and design standards per clients Digital Blueprint and Enterprise Architecture
Communicate solution design and present to governance forums for review/signoff

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.

Thebes IT Solutions Ltd

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Solution Designer - Financial Crime Engineering