IT Support Specialist - ContractASAP start OngoingBased near London Bridge On-site 5 days per week£300 - £350/day 9am - 5pmThis client requires candidates who are confident with Mac computers and using Okta An exciting opportunity to join a fast-growing, innovative tech company. You'll be at the heart of their London office, providing hands-on IT support and ensuring employees can work seamlessly every day.This role is ideal for a proactive, personable IT professional who thrives in a fast-paced environment and enjoys solving technical challenges across hardware, software, networking, and collaboration tools.WHAT YOU'LL DO:

Provide high-touch IT support to employees, troubleshooting hardware, software, networking, and A/V issues
Install, configure, and maintain laptops, peripherals, and collaboration tools
Manage SaaS access requests and administer core platforms, including SSO, device management, and enterprise applications
Document IT policies, troubleshooting guides, and user instructions to enhance self-service support
Identify recurring issues and recommend process or automation improvements
Contribute to IT projects from research through implementation
Build trust with senior and non-technical stakeholders by simplifying complex IT concepts

WHO YOU ARE:

1-2 years of IT experience in a customer-facing support role
Skilled in supporting both macOS and Windows
Experienced with Okta and/or other enterprise SaaS tools and systems (e.g., SSO, device management, collaboration platforms)
Strong understanding of networking fundamentals (WiFi, LAN, WAN, DHCP, DNS)
Analytical, resourceful, and solution-oriented with excellent troubleshooting skills
Personable, patient, and confident in helping non-technical colleagues
Able to manage multiple priorities and conversations simultaneously
Proactive, self-motivated, and comfortable taking ownership of issues

If you're looking for a fast-paced, hands-on IT role where you can make a real impact and work with cutting-edge technology, please do apply.REF: AA123156Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.

Tiger Recruitment

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