Account Executive

Department: Data: Client Services

Employment Type: Permanent - Full Time

Location: London, UK

Description About us

We're Transform. We turn data and tech into competitive advantage and social impact for the world's most complex organisations, both public and private. Organisations like Toyota, the Cabinet Office, Transport for London, Public Health England, Historic Royal Palaces, HM Courts and Tribunal Service, Santander, Department for Education and Domino's. To name but a few. We're not here to generate more business for ourselves. We're here to create startling, ambitious outcomes for clients - leaving them with the capabilities they need to take it from there. We love creating real change. Making a big impact on people's lives. Optimising services, driving business growth or realising social change. To do that, we built an inclusive, high-performance culture where the world's most talented people do the best work of their careers. That's what gets us out of bed every day. We hope you feel the same. We're part of the Next 15 group, a multi-national organisation spanning over 25 brands. Brands like ours, looking to stand out from the crowd as they deliver best in class work for their clients. Find out more at: The Role:

Transform are looking for an Account Executive to work within our Client Services Team supporting our work across:

CRM strategy, customer journeys and personalised communications
Business insights, data analytics and data science
Data strategy & data management

Key Responsibilities

Supporting the wider Client Services Team with translating client requirements into Data and Email briefs including objectives, component tasks, timeline, costs, and resourcing
Producing and managing personalised marketing campaigns (typically email and SMS), ensuring they are delivered efficiently, on brief and to a high standard
Working with the Client Services Team to support QA and post campaign evaluation reporting on all campaigns
Proactive management of delivery commitments, liaising with the client and other agencies
Support individual project finances including quoting and running time reports
Working with the wider team on project prioritisation, resource planning and booking
Ownership of the weekly status reports and upward management of the team to ensure this is done and ready to present to clients
Answering client questions and resolving client issues when they occur
Keeping the Senior Account Manager/ Account Director informed on a regular basis and escalating any areas of concern
Building strong working relationships, not only with the clients, but other agency partners and internally within the agency
Sharing best practice and knowledge across the team

Skills, Knowledge and Expertise

Around 6 months to 2 years hands on Account Executive experience
Experience in and comfortable working with data
A commitment to client satisfaction through impeccable client servicing, handling and reporting
Attention to detail in interpreting requirements, achieving client approval and briefing projects to delivery colleagues
Attention to detail in reviewing email campaigns, ensuring they match the agreed creative and data outputs meeting requirements and QA standards
Experience delivering data focussed projects and personalised customer campaigns
Organised and structured in approach to time management across multiple tasks and deadlines
The ability to prioritise and re-prioritise workload
A positive and collaborative approach to working across multi-discipline teams internally and externally
Highly proficient in using Microsoft Office tools; Word, PowerPoint and Excel

Desirable:

Experience of CRM or digital marketing (preferably within automotive), either in-house or with an agency
Experience with campaign platforms including Salesforce
Experienced in data-driven marketing channels Web / Search / Social / Display / Email / SMS / Push messaging

Our culture and our benefits

Being one team; looking out for each other as a team
The world never stops changing and we'll never stop learning
Infinity & Beyond; we're crazy ambitious, not afraid to fail along the way (it's just falling with style)
Integrity is everything; we're honest with each other and with our clients
Diversity is our superpower; everyone's story is different, and we celebrate differences
We're all in; we take on tough, complex challenges with lots of moving parts and we're committed to the work, our clients and each other

Our benefits include:

Holiday entitlement, 28 days with the option to buy/sell up to 5 days
Day off (on or in the week of) your birthday
Pension eligibility, up to 5% matched contributions
Private healthcare
Life assurance
Enhanced maternity and enhanced paternity and shared parental leave
Cycle to work & electric car schemes
Gym & retail discounts
Regular social events/activities
A range of other benefits from our flexible benefits package

At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process. If this sounds like you, please get in touch to discuss in more detail. Use of AI in CV and Interviews
Whilst we are a technology company and promote using AI the right and ethical way, we value authenticity and transparency in our hiring process. To ensure fairness and accuracy in assessing your skills and experience, we kindly request that you refrain from using AI-assisted tools to generate answers during interviews or enhancing your CV.
We are looking for genuine insights into your abilities, experiences, and personality. Any misrepresentation through AI-generated content may impact our ability to make an informed decision. We look forward to getting to know the real you!

Transformuk

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