Department:

School of Data Sci and Society - 397100

Career Area :

Information Technology

Posting Open Date:

10/10/2025

Application Deadline:

10/16/2025

Position Type:

Temporary Staff (SHRA)

Position Title :

Tech Support Technician

Position Number:Vacancy ID:

S026251

Full-time/Part-time:

Full-Time Temporary

Hours per week:

Work Schedule:

Generally Monday through Friday, 8:30 AM to 5:00 PM

Position Location:

North Carolina, US

Hiring Range:

$22.00 - $25.00/per hour

Estimated Duration of Appointment:

6 months not to exceed 11 months

Be a Tar Heel!:

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

Primary Purpose of Organizational Unit:

In 2022, UNC Chapel Hill launched the School of Data Science and Society (SDSS), a new school devoted to data science teaching, research, scholarship, service, and creativity. The SDSS vision is to be a leader in shaping the field of data science through an interdisciplinary and rigorous grounding in theory and methods with a human centric approach to the entire data life cycle.

The mission of SDSS is to empower a diverse community of faculty conducting research in the fundamentals and/or the applications of data science. The school is training undergraduate, graduate, and professional students to be the next generation of data science leaders with the knowledge and skills to thrive in this data-driven world. The SDSS will serve the state, the nation, and the world through premier data science educational programs and innovative research directed to advancing the public good with human-centric and ethical applications.

The core elements of the SDSS include porous borders - leveraging our low-walled collaborative Carolina culture to solve major societal problems. Interdisciplinary research clusters that cross disciplines and school boundaries are a vital element of the school. The SDSS is focused on students and education - the emphasis is not just on data science majors but on all students becoming data literate. The school's culture has an open and transparent structure, governance, and business model.

Position Summary:

This position will support the School of Data Science and Society's (SDSS) tech support needs and will work closely with the IT Director to ensure seamless IT support for faculty, staff, and systems at SDSS. This role will provide tech support of both people and systems that School staff and faculty rely on. They will be on the front lines ensuring employees have the hardware and software they need to be sucessful in their roles and will also play an active role in maintaining the equipment and educating end users.

Minimum Education and Experience Requirements:

Graduation from high school and one year in the field of technology related to the position's role.
- Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
- Journey level requires an additional six months experience
- Advanced level requires an additional one year of experience.

Required Qualifications, Competencies, and Experience:

- Proficiency in operating systems (both Windows and MacOS) and common office applications.
- Experience with IT service management.
- Multi-tasker and self-motivator who is comfortable working in a team environment.

Preferred Qualifications, Competencies, and Experience:

Course work in field of technology related to position.

Campus Security Authority Responsibilities:

Not Applicable.

University of North Carolina at Chapel Hill

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