Title: AV Conference Room IT Support Engineer- to join TikTok Tech Team

Location: Bytedance Inc. Key center, 601, 108 Ave, NE, 11-12 floor, WA, 98004

Employment Type: W2 Full-time Contractor to Tiktok

About the Company

Founded in 2006, Zonberation Group is a leading global employment outsourcing partner specializing in talent acquisition, operational efficiency, and compliance solutions. We empower businesses to scale seamlessly by providing high-quality staffing, cost optimization, and streamlined hiring processes worldwide.

With operations across APAC, EMEA, Latin America, and North America , we have supported over 30 Fortune 500 companies and leading enterprises in industries such as technology, e-commerce, automotive, consumer goods, gaming, real estate, and finance.

About the Engagement:
Zonberation Group is partnering with TikTok to support their North America operations by providing critical on-site technical and business support. We are seeking a skilled professional to join the team, ensuring smooth AV conference room operations and delivering IT support to maintain seamless workplace functionality. This role will serve as an extension of the client's internal operations team, handling AV equipment setup, troubleshooting, and maintenance for meeting spaces while also assisting with basic IT support tasks . The ideal candidate will be a tech-savvy problem solver who can contribute to both technical operations and team collaboration.

Key Responsibilities
1. AV Systems Ownership
- Serve as the primary point of contact for advanced troubleshooting of conference room AV equipment (e.g., video conferencing systems, displays, microphones, control panels).
- Proactively monitor, maintain, and optimize AV systems to minimize downtime.
- Coordinate with vendors and internal teams for repairs, upgrades, and integrations.

2. Technical Support & Troubleshooting
- Diagnose and resolve complex AV issues (e.g., connectivity, audio/video sync, software/hardware failures).
- Provide Tier 2 support for escalated conference room incidents.
- Document solutions and create knowledge base articles for recurring issues.

3. IT Operations Support
- Assist with general IT tasks: user support (hardware/software), onboarding/offboarding, and asset management.
- Collaborate with the IT team to maintain workplace technology standards.

4. Continuous Improvement
- Recommend and implement AV system enhancements to improve reliability and user experience.
- Train staff on AV equipment and best practices.

Qualifications
Experience:
- 2-5 years in corporate AV support, with expertise in troubleshooting systems (e.g., Zoom Rooms, Microsoft Teams Rooms, Crestron, Poly, Cisco).
- Proven track record of managing AV systems in an enterprise environment.
- Familiarity with IT support tasks (ticketing systems, endpoint management, etc.).

Skills:
- Knowledge of AV protocols (HDMI, Dante, SIP), network fundamentals, and room control systems.
- Ability to explain technical issues to non-technical users.
- Certifications (e.g., CTS, Crestron, Extron) are a plus.

Soft Skills:
- Ownership mindset-you "keep the lights on" for critical meeting spaces.
- Adaptable to shifting priorities in a fast-paced environment.

Why Join Us?
- Impactful role ensuring seamless collaboration for a dynamic team.
- Opportunity to work with cutting-edge AV/IT technology.
- Collaborative culture with growth potential.

Job Types: Full-time, Contract

Pay: $28.00 - $34.00 per hour

Expected hours: 40 per week

Application Question(s):
Do you have Mac OS troubleshooting skills in a working environment?
May I know your acceptable hourly rate and expected hourly rate?
Could you please list some AV (audio/video) skills if you have in working environment.
Have you highlighted your AV and IT skills separately according to our JD requirements? As our resume screening process is strict, to better pass the first round, we hope you can carefully tailor your resume for this position based on our job requirements. This will save time later, achieve the goal in one step, and facilitate us to contact you promptly.

Ability to Commute:
Bellevue, WA 98004 (Required)

Work Location: In person

Zonberation Group

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AV Conference Room IT Support Specialist-to join TikTok Tech Team