Helpdesk Agent| 3 Month Contract | (Inside IR35) | Hybrid | Starting ASAP
Day Rate: DOE
About the Role: Support the delivery of Scotland's Digital Health and Care Strategy by providing front-line technical support across platforms and applications, including Turas and the National Digital Platform. The role involves working within the Infrastructure and Operations Business Unit to deliver high-quality digital products and services. The User Support team provides technical support for the Turas platform.
Main Duties:
- Respond to support enquiries promptly and courteously.
- Investigate technical issues reported by users and colleagues.
- Escalate significant issues to the Support Team lead or Delivery teams.
- Collaborate with team members to identify common issues and suggest improvements.
- Manage workload proactively via a service desk and maintain up-to-date records.
Essential Skills & Experience:
- Experience in a fast-paced customer service environment.
- Confident communication with internal and external customers, both written and verbal.
- Ability to organize work flexibly within a multi-stakeholder/multi-deadline environment.
- Teamwork and independent work capabilities.
- Experience in fast-paced environments with strict deadlines.
- Ability to work with minimal supervision and meet deadlines.
- Flexible approach to learning and problem-solving.
- Commitment to personal and professional development.
- Excellent interpersonal and customer service skills.
- Thorough, patient, and dedicated to resolving customer issues.
- Quick understanding of complex business processes.
- High level of IT skills, including Microsoft 365.
This role is Inside IR35. Applicants must hold or be willing to apply for a valid Basic Disclosure Scotland. Please click the link to apply.
