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IT Operations Engineer

ECS Resource Group Ltd • TRAFFIC • Hampshire, Southampton, United Kingdom • £200 / day • 1d ago

IT Operation Engineer

Location: Southampton (5x days onsite)

Rate: 200 per day (Inside IR35)

Length: 2 months

Role Profile

As an IT Operations Engineer, you will be part of a global IT team, reporting to the Head of Enterprise IT. You will play a crucial role in maintaining and optimizing our onshore IT systems and onshore staff, ensuring seamless operations across the business.

What will you do:

Monitor, manage and troubleshoot IT & Network issues across the on-shore environments;
Respond to and manage 1st & 2nd line IT support incidents and requests, ensuring timely resolution in line with service-level agreements (SLAs);
Respond to, diagnose, and fault-find monitoring alerts;
Provide technical expertise to staff regarding technical issues on systems and peripherals;
Manage IT equipment, software licenses, and peripheral devices, ensuring proper procurement and maintenance;
Collaborating with other IT Teams to support infrastructure, security and network operations;
Document, schedule, and implement change requests where necessary;
Perform root cause analysis on critical issues and establish improvements to prevent repeat occurrences;
Analyse metrics and contribute to operational reporting.

ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.

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