VIP 2nd Line Support Analyst - £275 PD - Inside IR 35

Intec Select Ltd • TRAFFIC • Wolverhampton, City, United Kingdom • £250 - £275 / day • 17h ago

VIP 2nd Line Support Analyst

Our long-standing client, an FTSE 250 financial services provider, is hiring a VIP 2nd Line Support Analyst with experience supporting enterprise corporations within an End Users/EUC Experience Team. To be successful, you must have demonstrable experience within a 2nd line service desk position, resolving face-to-face service requests up to C-Suite/VIP level and a strong understanding of Microsoft suite, AD, ServiceNow and Webex/MS teams. Our client is offering a day rate of 250 to 275 PD for a 6/12-month project to be based in Wolverhampton - 5 days per week.

Key Responsibilities:

Facilitate Joiners, Movers, and Leavers, including deployment of equipment, updates to Active Directory, and software installation.
Ensure service requests are fulfilled in line with agreed SLAs and that users are communicated to, updating them through the process.
Escalation of potential Major Incidents and Risk Events for management visibility and resolution.
Participate in Mobile Device Management, ensuring that all new devices are enrolled correctly, the stock of mobile devices is maintained, and defective devices are repaired/replaced swiftly.
Participate in the provision of Desktop Hardware (currently Desktops, Laptops, Thin Clients) ensuring that a stock of built devices are available for deployment as required.
Support Meeting Rooms in terms of break/fix and maintaining updates to hardware/software, keeping it in support and working effectively.
Administer Webex/Teams for users across the group, including new user provision, plugin updates, and removal of leavers

Key Experience:

Proven experience within a 2nd line support role, within a service desk, service deliver, EUT/EUC environment is a must have
Domain industry experience within a financial services or professional services environment is a must-have
Working knowledge of AD, ServiceNow, Webex/MS teams Citrix, and Cloud printing solutions is a must-have.
Experience setting up meeting rooms, building laptops, setting up printers, break/fix and hardware is a must have
Experience supporting VIP, C-Suite and Senior Managers within a professional environment is a must have.

One sage interview process, to start ASAP, unfortunately candidates with 4 week notice periods will not be considered.

VIP 2nd Line Support Analyst

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