IT Operations Manager

Hays Technology • TRAFFIC • London, City, United Kingdom • £500 / day • 1d ago

IT OPERATIONS MANAGER

HYBRID WORKING
INSIDE IR35

Our client, a leading education institution in the heart of London is looking to bring onboard an experienced IT Operations Manager for an initial 3-month contract.

In this critical role you support a senior Director by taking on day-to-day leadership and management of the IT department and its operational workload.

You will be responsible for ensuring the smooth running of the IT department, managing the IT team, prioritising support requests and ongoing tasks, and overseeing operational IT service delivery.

Key Responsibilities Include

Lead, manage, mentor, and support the existing IT team
Manage the IT helpdesk queue and workload, ensuring timely and effective resolution of support requests
Prioritise incoming IT issues and projects based on urgency and impact, in consultation with the senior stakeholders
Oversee the operational maintenance and monitoring of the IT infrastructure, including servers, network
Manage relationships with key IT vendors and external support providers as necessary for operational issues

Key Skills Required

Demonstrable experience in an IT management or leadership role, preferably within an educational or similarly complex environment
Demonstrable experience managing and leading an IT support or operations team
Strong understanding of Windows Server environments, Microsoft technologies (Active Directory, Group Policy, O365/Microsoft 365), networking principles (TCP/IP, DNS, DHCP, Wi-Fi), and end-user device support (Windows and potentially macOS/iOS)
Experience with IT service management principles (e.g., ITIL) and helpdesk ticketing systems
Experience managing virtualised environments (e.g., VMware, Hyper-V)

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