Our client, a water technology provider, is seeking a Deduction Analyst for a 12+ month contract opportunity in Tewksbury, MA. This is a hybrid role.
Job Summary:The Deduction Analyst plays an important role in promoting and maintaining adherence to the Global Finance common technology platforms and best practice business process standards to the regional business units. This role reports to the Order-to-Cash Deduction Manager on the Global Business Services Team and provides business partnership support to the finance teams and other key stakeholders in administering the day-to-day operation the Global Finance program.
Essential Duties:
- Identify, research, determine validity and manage resolution of trade related (B2B) deductions/claims taken by customers.
- Align with Treasury regarding the global credit and collection strategies and lead regional execution with the local business units and service provider to promote alignment.
- Act as a liaison to key stakeholders in promoting and maintaining the Order-to-Cash technology platforms and processes associated with deductions/disputes.
- Responsible for service delivery excellence and partnership with regional business units (sales/sales finance/customer service/supply chain).
- Primary trouble shooter to any technical billing/invoicing issues to build best practices around solving issues for the long-term by identifying root cause.
- Serve as a driver behind prompt resolution of all involved parties to resolve conflicts /discrepancies positively and timely within established timelines driving finalization either through repayment/credit issuance.
- Assist the Collections team with collection of invalid deductions by initiating well documented chargebacks to customers through expertly written communication and supporting documentation, including attendance at strategic customer meetings as required.
- Work all deductions/disputes for assigned portfolio of strategic customer accounts receivables.
- Back-up the GBS O2C Deduction Manager in facilitation of accounts receivable reviews and audit.
- Work as a primary regional point of contact for deductions/dispute management for local business units and service provider and partner with other functions (i.e. collections, cash applications, and customer master data) and local business units leaders (i.e. customer service, order management, sales or supply chain) as well as, with the external customer as needed to resolve issues.
- Be a subject matter expert for High Radius and Emagia Dispute module providing both system maintenance and training support as needed.
Qualifications:
- ?Minimum of 3 years of relevant experience in a Corporate Finance environment is preferred; Bachelor’s degree in Finance, Accounting, Business or related field preferred.
- OR Associate’s degree plus a minimum of 5 years of relevant experience
- Previous experience working with Order-to-Cash researching customer deductions/disputes is required.
- Expertise in customer service, supply chain, logistics, helpful but not required.
- Prior experience and knowledge of regional & global best in class processes and procedures.
- Knowledge of local and regional statutory & regulatory compliance requirements for customer billing/invoicing and collections management is preferred.
- Demonstrate both the ability and motivation to work collaboratively in a team environment, across regions and functions, as well as working independently with minimal oversight.
- Self-starter who can prioritize tasks and manage deadlines, navigate and be successful in a fast-paced, dynamic work environment.
- Excellent analytical skills demonstrating an ability to identify root cause, generating and evaluating alternatives, and implementing solutions is required.
- Strong, professional verbal and written communication skills.
- Proficiency in MS Excel, Word and PowerPoint.
- Previous experience working with various ERP systems, SAP, High Radius, GetPaid
- Knowledge of Sarbanes Oxley requirements (SOX)
Pay Rate: $28.60 - $34.60/per hour
