Our client is looking for a Desktop Support Technician for a 4-month contract in Charleroi, PA 15022.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 4 months
Required Skills & Experience
- 3-6 years’ experience supporting PC Hardware and software.
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment, and IMAC experience
- Customer services skill and experience.
- Able to lift 50 lbs.
- Able to navigate between buildings and the production floor to support users.
- Excellent customer service skills
Desired Skills & Experience
- Experience supporting mobile data plans, mobile networks, and devices.
- A+ Certification.
What You Will Be Doing
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems.
- Supports and maintains user account information, including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Network connection issues, track network connections back to the network switches.
- Escalates problems and issues to a higher level of support if unable to resolve.
- Represents the company in a professional and business-like manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or requests for information.
