Salesforce Business Analyst

Business Systems & Finance Transformation • City of London • 5d ago

Salesforce Business Analyst

We’re looking for a Salesforce Business Analyst to support the development of business requirements across our CRM and Applicant Tracking platform, which is built on Salesforce Lightning within an enterprise-scale environment. This role involves working with a wide range of stakeholders, often with differing priorities, to ensure our systems are aligned with business needs and function optimally.

You’ll be part of the Delivery Team, collaborating closely with the Product Team and third-party offshore developers and suppliers. This is a customer-centric position that demands the ability to clearly understand business needs and effectively translate them into Salesforce solutions.

Key Responsibilities

Collaborate with the IT department to support business architecture analysis and definition.
Work with the Product Manager to identify and explore new Salesforce capabilities.
Lead business requirements gathering, analysis, documentation, and traceability.
Translate user stories into clear functional requirements with well-defined acceptance criteria.
Facilitate workshops, perform user journey mapping, and help define the product backlog.
Produce business documentation such as process maps, use cases, ‘to-be’ workflows, and test scripts.
Assist in writing user stories, QA testing, system integration testing, and supporting UAT.
Act as a liaison between business stakeholders and technical teams, ensuring alignment.
Evaluate proposed solutions for strategic fit and associated risks.

Required Skills & Experience

Salesforce Certified Business Analyst or Administrator.
At least 3 years of hands-on experience as a Salesforce Business Analyst on tech-focused programs.
In-depth knowledge of Salesforce products including AppExchange, Chatter, Automation, and Core CRM functions.
Skilled in assessing the impact of changes on business architecture.
Previous experience supporting sales and marketing departments.
Strong grasp of data models and the importance of data quality in reporting and CRM functionality.
Demonstrated experience in full business analysis lifecycle.
Skilled in business process modelling and workflow analysis.
Capable of converting business needs into scalable Salesforce solutions.
Familiar with Salesforce integrations, especially in document management.
Experience working in Agile environments.
Sound time and project management abilities.
Confident communicator, able to simplify complex concepts for non-technical stakeholders.
Strong stakeholder management and expectation-setting capabilities.
Comfortable working within distributed teams across various organisational levels.
Able to remain adaptable and maintain a positive mindset in dynamic, high-pressure situations.
Proficient with Jira and Microsoft Visio.

Desirable Qualifications & Experience

5+ years’ experience in Salesforce Business Analysis within transformational programs.
Certifications such as BCS, CBAP, Salesforce Sales Cloud Consultant, or Salesforce AI Associate.
Experience with Atlassian Confluence and related tools.
Background in recruitment, HR, or professional services.
Familiarity with Applicant Tracking Systems (ATS).
Experience in UX design and using relevant tools.

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