Digital Project Manager

Alexander Mann Solutions - Contingency • TRAFFIC • London, Not Specified, United Kingdom • 3d ago

We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources.

Our client, a major UK retail bank, provides every day banking services to over 17 million retail customers. The banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking.

On behalf of this organisation, AMS are looking for a Digital Project Manager for a 6 month contract based in London.

Purpose of the Role:

Lead the planning, execution and delivery of projects and programme workstreams delivering human centred digital experiences.
Work collaboratively, you'll make sure all aspects of projects are designed, impact assessed and delivered to time and quality.
This is your opportunity to make a far-reaching impact with your work, providing insightful feedback and sharing expertise and knowledge in a truly inclusive environment.

As a Digital Project Manager you will be responsible for:

As a Digital Project Manager, you'll be managing the delivery of digital initiatives and other changes to our digital channels with a strong focus on customer first. Leading projects from initial discovery through to post-live validation and monitoring, while making sure that the brand, customer experience and impacts on customer needs are considered at every stage. You'll work closely with cross-functional teams including UX and UI designers, UX researchers, developers and product owners.
Plan, run and deliver multiple digital design projects by collaborating with design and development teams to translate customer insights into actionable project plans.
Ensure governance, reporting and control, including all required delivery documentation using the appropriate framework and processes.
Own risks, issues and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate and escalate within the defined risk appetite
Promote continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality.

What we require from the candidate:

The ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire and engage customers and colleagues.
Strong analytical skills to identify potential roadblocks, assess risks, and implement solutions to keep projects on track.
An understanding and experience of change frameworks and idea to value tools and methodologies, demonstrating the ability to manage the full project lifecycle end to end by delivering digital projects on time and within scope.
A deep understanding of human centred design principles and design thinking methodologies.
The ability to provide expertise in digital channels, including mobile, online and digital propositions.
Knowledge of digital marketing, analytics, customer research and experience management, including journey mapping, UX and funnel management.
Good creative thinking, collaboration and stakeholder management skills.

Next steps

This client will only accept workers operating via an Umbrella or PAYE engagement model.

If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and we will contact you with an update in due course.

AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business

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