Engineer Resource Controller/Field Engineer Coordinator

Hays Specialist Recruitment • APPLICATION • Yorkshire, Sheffield, United Kingdom • £203.17 - £253.96 / day • 1d ago

Engineer Resource Controller/Field Engineer Coordinator

Duration: 6 months

Location: Sheffield/Hybrid (3 days on site)

Rate: £203.17 - £253.96 per day, umbrella (in scope)

The key areas for the role will be to optimise the work allocation and distribution for provision and repair tasks to a multiskilled workforce utilising allocation systems from day.
There is also a requirement to manage escalations/date expedites in a timely and professional manner via written and verbal communications, as well as working closely with Area Engineering and Control Managers

Work closely and collaboratively with the field engineers as appropriate to ensure best customer fit
Monitor field allocation systems to ensure effective deployment of field resource
Manage on the day customer escalations/expedites by utilising all resourcing solutions, including 3rd party resource
Manage the incidents as appropriate to my assigned area in conjunction with the relevant contributing departments in order to meet SLA.
Effectively deploy Field resource to ensure maximum utilisation and efficiency
Work in a collaborative way that ensures the availability of resources within agreed lead times
Work closely with the Central Resourcing Co-ordinator
Manage the Switch & Power Routines activities as appropriate
Seek to continually improve the controls' processes and ways of working
Effectively manage task enablement for provision and repair to meet the required appointment date/s or SLA's

Essential to have:

Field resource allocation
Escalation management
Job enablement
Field Engineer Coordination
Project Coordination
Customer service - Handling customers
Planning skills
Rota/Callendar management

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