Our client is looking for a Desktop Support Technician for a 3-month contract in Lexington Park, MD 20653.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience
- 2+ years of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- US Citizen
- A+, HP, and Dell Certification
What You Will Be Doing
- Tier 2 Desktop support providing onsite and remote end user support
- Troubleshoot and resolve issues escalated from the help desk.
- Provide software and hardware support for client’s devices (HP, Dell, Apple).
- Provide printer support as needed.
- Perform device re-images and configurations.
- Provide software troubleshooting and break-fix for Windows OS and Apple iOS.
- Provide hardware troubleshooting and break-fix for HP, Dell and Apple devices.
- Order replacement parts/returns under warranty and perform onsite hardware repairs.
- Obtain HP, Dell and Apple certifications (instructions will be provided).
- Maintain Client incident updates (in person/on the phone/ Service Now).
- Keep up to date troubleshooting notes and resolutions in client’s Service Now ticketing system.
- Engage in customer interactions maintaining the highest level of customer satisfaction.
- Accountable for individual work and collaborate as part of a team.
- Keep up to date on technical ability and skills.
- Obtain necessary certifications as required by the client.
- Other duties as assigned by technical lead and management.
- Communicate effectively with team, management and customers.
- Represent the company in a professional and businesslike manner.
