M365 Engineer

Regions • Birmingham • 1d ago

M365 Engineer

Location: Birmingham or Manchester | Salary: £60,000

A leading, professional service firm is seeking a Senior Engineer (L3) to join its Identity & Messaging team. The successful candidate will play a key role in managing and enhancing cloud-based collaboration, identity, and messaging platforms within a highly secure and regulated environment.

This is an opportunity to join a technology-forward organization that values innovation, teamwork, and diversity. The role will suit someone who thrives in a fast-paced environment and enjoys contributing to enterprise-scale digital transformation.

Main Purpose of the Role

Act as a Subject Matter Expert (SME) providing 3rd line support across identity and messaging platforms.
Ensure delivery of high-quality, secure, and reliable IT services aligned with organizational needs.
Make proactive recommendations for service improvements and platform enhancements.
Develop and maintain a resilient and scalable technical platform in line with the firm’s IT strategy and architecture roadmap.

Key Responsibilities

Monitor and maintain Messaging & Identity systems to ensure availability and performance per service-level agreements.
Configure services with a focus on resilience, cybersecurity, and disaster recovery.
Collaborate with internal IT teams to improve end-user experience and operational efficiency.
Build and manage relationships with third-party vendors and service providers.
Drive continuous improvement and innovation across messaging and identity services.
Participate in an on-call rotation for out-of-hours major incidents (P1).

Technical Skills and Experience

Strong experience with Microsoft 365 and Azure platforms, including Azure AD, Intune (MDM), Teams, SharePoint, and Exchange Online.
In-depth knowledge of Identity Management, Access Control, and Single Sign-On (SSO) technologies.
Skilled in PowerShell scripting, certificate management, and cloud tenant management.
Experience with migration projects into the Microsoft cloud ecosystem.
Solid grasp of O365 licensing, Active Directory, and Azure AD Connect.
Background in 3rd-line engineering with strong troubleshooting capabilities.
Experience transitioning from hosted to hybrid cloud environments is a plus.

Professional Attributes

Ability to explain complex technical concepts in plain language.
Team-oriented with a proactive, service-focused mindset.

Why Join?

Join a progressive firm that embraces technology as a core enabler of legal services.
Work in a collaborative, inclusive culture where your contribution is recognized.
Be part of a modern environment that supports innovation, flexibility, and career development.
The firm is committed to equality and diversity, and encourages conversations around workplace adjustments.

If you’re a skilled Identity & Messaging specialist looking to make an impact in a dynamic and supportive setting, we encourage you to apply.

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