UK - Marketplace Manager

Incubeta • TRAFFIC • London, Not Specified, United Kingdom • 3w ago

Overview

The Marketplace Account Manager is the named account owner for a portfolio of Marketplace accounts. They are responsible for day-to-day account servicing and for devising and executing the Marketplace strategy for their group of clients. They will show broad command for all areas of Marketplace management with specific areas of excellence.

Role Outcomes

Ownership: Incubeta's Marketplace clients have a named account owner who is accountable for Marketplace performance, and for sustaining and growing fee revenue for Incubeta
Excellence: Clients receive work on time and on budget to a high standard. Any errors are caught and corrected swiftly, and communications are proactive and clear to give optimal client experience.
Commercial Acumen: Marketplace Account Managers have their eyes and ears open to ways to increase revenue from clients, and to potential client dissatisfaction and risk.
Leadership: Marketplace Account Managers can take management responsibility for Marketplace Account Executives and Senior Account Executives. If not managing directly, they are expected to mentor, coach and guide more junior colleagues as everyone learns together.

Key Responsibilities

Account Management:

Be the principal and lead point of contact for a portfolio of Marketplace clients
Own client communications and guide supporting team members in the communications needed for account delivery
Troubleshoot client concerns or performance issues, where possible monitoring to prevent problems occurring
Escalate to the Head of Marketplaces for senior client contact as needed

Content, Operations, Advertising:

Devise strategies for content upgrades and evolution for clients, and secure client approval for changes, including for associated fees
Manage the delivery of content work including the workload of relevant Account Executive(s) to ensure high quality and on-time completion
Execute content production tasks alongside relevant Account Executive(s) including asset editing via Photoshop and video creation as needed
Conduct regular account health checks in addition to those done by Account Executive(s)
Support Account Executive(s) with raising cases to minimise risk or duration of client account suspension
Prepare and justify operational changes to clients' accounts and processes to enable optimal performance on Marketplace channels
Create Marketplace advertising strategies on appropriate channels for clients
Apply automation and analysis using Pacvue, Helium10 and any other relevant technologies for advertising success
Advise clients with best practice for Marketplace advertising and secure necessary budgets for success

Reporting:

Manage timely delivery of clear and actionable datapoints to give clients clear understanding of their Marketplace performance, coupled with a commercial mindset to show Incubeta's work in a positive light
Consistently request feedback from clients to enable reporting upgrades and evolution to best-serve client expectations and goals
Demonstrate backbone to clients to ensure reporting requests are relevant to their Marketplace business and can be delivered in a profitable way for Incubeta
Data points are shared with colleagues to help determine market segment trends for the benefit of Incubeta PR and clients' wider understanding

Internal:

Management of Marketplace Account Executives and Senior Account Executives
Participate in growth initiatives including, but not limited to, marketing, PR, events, proposition development
Offer mentorship and training to more junior colleagues
Hours are logged in Harvest by the deadlines set by Leadership

Core Skills

Required:

3+ years of experience hands-on with Amazon Vendor Central and/or Amazon Seller Central
Demonstrable experience owning Amazon functions for a brand or portfolio of brands
Troubleshooting and quick pivoting
Strong analysis skills, particularly for Marketplace reporting

Desirable

Experience of additional Marketplaces including, but not limited to, Zalando, TikTok Shop, Allegro Mirakl
Agency business development experience
Background as an Amazon vendor/seller

Some top facts about us
Incubeta UK is an award winning digital marketing group with over fifteen years of experience
We are part of a global business, based in Old Street, London, with offices in New York, Los Angeles, The Hague, Berlin, Cape Town and Sydney, to name a few
We have won awards for both our work and our culture!
We have flexible working policies allowing you to work from home up to three days a week and fit work around other important life commitments
We encourage people not to leave it at the door but instead bring their passions into the workplace. We have committees and networks who improve our thinking and action on topics such as DE&I, Mental Wellbeing and Sustainability

Our Package
Salary
Incubeta pay industry benchmark salaries. Salary is reviewed on a regular basis and can increase as you progress along your career path. We also offer additional performance related bonuses, so we can be found above the industry benchmark on pay alone.
Benefits
We have a credit-based benefits package which allows you to choose from a range of benefits including health care, additional pension, gym memberships and more.
Policies
Our policies are forward thinking and industry leading and heavily contribute to our outstanding culture. You can view a few of them here.

Learning and Development
We have an in-house team of learning specialists who will ensure a smooth transition into your role and the wider business. As a minimum, you'll have a forward looking development review every 6 months to discuss your career goals and our L&D team will be on hand to support you to get there.
Our unique hiring process
We are an equal opportunities employer and are committed to a policy of Equal Employment Opportunity and are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or ethnicity, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As such we use an anonymised recruitment process. When you hit apply you'll first be asked some questions about you, if you feel comfortable, we'd love for you to provide as much information as you can. Your data will be anonymous and will not be shared. It will only be used to help us understand how we are performing against our equal opportunities metrics and where we might need to make improvements. After that you'll be asked to answer some questions that are related to the day-to-day role. Your answers will go through our sift process where they'll be anonymised, randomised and then reviewed by a panel of reviewers.
If you are shortlisted, we'll invite you to the next step, which includes two or three interviews.
We love giving feedback, and you'll be well informed of your progress throughout the application process.

Related Jobs

UX/UI Designer

ARM (Advanced Resource Managers) • APPLICATION • London, Not Specified, United Kingdom • 1h ago

Outside IR35

UX/UI Designer 6 months Remote/London £470p/d - INSIDE IR35 As a Lead UX/UI Designer, you'll play a key role in shaping digital products and services from strategy to launch. Must have: Experience in UX/UI, digital produ...

1h ago

Apply

HR Transformation PM (TUPE)

Fuel Recruitment • APPLICATION • London, Not Specified, United Kingdom • £600 - £700 / day • 2h ago

We are currently looking for an experience HR Transformation PM to work for a consultancy client of ours on a major TUPE project for one of their clients in the FS space. You must have run large scale TUPE projects in th...

2h ago

Apply

Azure Solution Architect - PDA/Mobile Devices/delivery of reporting/middleware/integration

Scope AT Limited • APPLICATION • London, Not Specified, United Kingdom • 2h ago

Architect

Contract Azure Solution Architect - PDA/Mobile Devices/delivery of reporting/Middleware/integration/event based architecture Our logistics client is looking for a contract Azure Solution Architect: Rough outline of skill...

2h ago

Apply

Senior Node.js Developer

ARC IT Recruitment • APPLICATION • London, Not Specified, United Kingdom • 2h ago

Developer Outside IR35

Senior Node.js Developer West London (Hybrid - 3 days in office) Senior Node.js Developer required to join a dynamic start-up, backed by the financial strength of a major travel brand. You will play a key role in shaping...

2h ago

Apply

Service Designer and User Researcher

ARM (Advanced Resource Managers) • APPLICATION • London, Not Specified, United Kingdom • 3h ago

Outside IR35

Service Designer and User Researcher 6 month contract Remote/London £Negotiable - INSIDE IR35 Experience of working as a user researcher Experince managing relationships with a variety of internal and external stakeholde...

3h ago

Apply

Juniper Consultant

Vertex I.T. Solutions Ltd • APPLICATION • London, Not Specified, United Kingdom • £35 / day • 4h ago

Juniper Consultant Must have JNCIP-Sec or JNCIE certifications 3/6 Month Contract. Inside IR35 London based onsite Role Overview: We are seeking an experienced Juniper Consultant with deep expertise in Juniper SRX platfo...

4h ago

Apply

Frontend Engineer - Vue.js

SR2 - Socially Responsible Recruitment • APPLICATION • Remote (London, Not Specified, United Kingdom) • £425 - £450 / day • 5h ago

Fully Remote

Vue.js Developer - Outside IR35 Length: 6 months (Extensions Likely) Rate: £425 - £450 per day Location: Fully Remote The Opportunity We're supporting a leading consultancy in the hunt for a skilled Vue.js Developer to j...

5h ago

Apply

SimCorp Developer

La Fosse Associates Limited • APPLICATION • London, Not Specified, United Kingdom • £750 - £850 / day • 5h ago

Developer

SimCorp Developer A Global Asset Manager requires a Contract SimCorp Developer with hands on experience in development or support roles using SimCorp Dimension. Acting as 3rd Line Support & SimCorp SME. Day Rate: £75...

5h ago

Apply

Test Engineer - Cloud & Integrations

Ten10 • ATS • London, Not Specified, United Kingdom • £400 / day • 6h ago

Engineer

Join Ten10 as a Test Analyst - Cloud Migration & Integration Specialist Rate: £400pd (Inside IR35 Duration: 6 months initially Location: London/Milton Keynes (Hybrid, 2 - 3 days per week onsite) Are you a detail-orie...

6h ago

Apply

Comms Manager - 6 month contract

Opus Recruitment Solutions • TRAFFIC • London, Not Specified, United Kingdom • 17h ago

I am currently working with a consultancy feeding into public sector, retail, healthcare and finance clients who are looking for a Communications Manager to join the project on a 6 month contract. This will be an INSIDE...

17h ago

Apply