Salesforce Partner Portal Administrator

PCR Digital • TRAFFIC • London, Not Specified, United Kingdom • £425 - £600 / day • 18h ago

Salesforce Partner Portal Administrator
Hybrid working - Central London - 3 days pw in the office
12 month contract
Inside IR35
Market rate TBC Approx (Apply online only) pd to umbrella

Salesforce Portal Administrator - You will work closely with internal business teams, technical stakeholders, and partner users to ensure a seamless and secure portal experience, support business processes, and implement ongoing improvements. You will need proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portal (Community Cloud) experience of Salesforce Partner Portal user setup, permissions, profiles, roles, and access management as well as 2nd line support and portal configurations.

This is an exciting opportunity for someone who thrives in a dynamic environment and enjoys solving complex system and process challenges.
Apple Salesforce Partner Portal

Client Description
Our Client is a multinational technology company that boasts some of the most popular consumer electronics on the planet. They also offer prolific media and entertainment services, software, cloud services, fitness accessories, and payment solutions.

Key Responsibilities

Portal Administration
- Administer the Salesforce Partner Portal including user setup, permissions, profiles, roles, and access management
- Maintain portal configurations, page layouts, and custom components to support evolving business needs
-User Support & Enablement
- Provide Tier 2 support to internal and external users, resolving access issues, troubleshooting errors, and escalating as needed
- Create and maintain user guides, training materials, and FAQs to enable effective self-service

System Maintenance & Improvements
-Identify opportunities for automation, process efficiency, and usability enhancements in the portal experience
-Collaborate with developers and architects on technical changes and enhancements

Security & Compliance
- Ensure secure and compliant access in accordance with client's data governance and security standards
- Conduct regular audits and reviews of user access and system integrity

Stakeholder Collaboration
- Liaise with business teams, regional operations, and the global Salesforce team to capture requirements, prioritise changes, and align on roadmap
- Participate in testing and validation of releases affecting the Partner Portal

Key Requirements
- Proven experience in Salesforce administration, with experience managing Partner or Experience Cloud portals (formerly Community Cloud) experience
-Salesforce Administrator Certification
-Understanding of Salesforce user management, roles, profiles, permission sets, and data visibility
-Strong troubleshooting skills and a user-centric mindset
-Excellent communication skills to engage with technical and non-technical users
- Ability to work independently and manage multiple priorities in a fast-paced environment

Preferred Qualifications
-Previous experience in a global technology company or working with external partner ecosystems
- Familiarity with tools such as JIRA, Confluence, and Slack for collaboration and documentation

Everybody is welcome
Diversity and Inclusion Statement. PCR Digital
"At PCR Digital, we are committed to ensuring that diversity, equity and inclusion play a role at all stages of our recruitment - it is important to us that our own company culture and the culture of our network is as varied and supportive as possible. We love people (it's why we do what we do), so, regardless of background, we welcome you to work with us or apply to any of our jobs if you feel that they are right for you."

We also aim to ensure that our entire process is accessible. Please make us aware of any adjustments you may need throughout the selection, interview and general process and we will do all we can to ensure that any barriers are removed for you.

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