Croatian Language Specialist (part time - must be UK based) New United Kingdom

PolyAI • TRAFFIC • Not Specified, Not Specified, United Kingdom • 1d ago

Croatian Language Specialist (part time - must be UK based)

United Kingdom

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

This will be on a part-time basis, with 2-3 days weekly commitment. Based on your preferred days, these will be set.Your responsibilities will involve:

Improving the language understanding module by providing high-quality sentence training examples
Updating system prompts based on client requests
Managing and uploading voice recordings
Testing conversational systems extensively before go-live
Reviewing customer calls and flagging problematic conversations to the team
Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.

Minimum Requirements:

You are a native/fluent Croatian speaker
You have a professional working proficiency in English (we have an international team, but English is our shared language)
You are a great communicator and enjoy working in a diverse team
You are meticulous and have an eye for detail
You have a can-do attitude and have a high standard for your own work
You are passionate about great user experiences and want to deliver the best UX to the customers
You are interested in natural language understanding technologies and curious about how advanced conversational artificial intelligence is changing contact centres

Preferred Requirements:

Ability to work within UK working hours (minimum 4h overlap with 10am-6pm UK working day).
Experience in natural language technologies and a rough understanding of how they work
Experience in translation and/or linguistics
Experience in data science and related areas
Experience in tech industries and understanding of how the software works
Experience in working with startups before
Experience in jobs that involves language skills, such as linguistics, translation, scripting writing, etc

UK Benefits Participation in the company's employee share options plan 25 days holiday, plus bank holidays Flexible working from home policy Work from outside of the UK for up to 6 months each year Enhanced parental leave Bike2Work scheme Annual learning and development allowance One-off WFH allowance when you join Company-funded fertility and family-forming programmes Menopause care programme with Maven Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

At PolyAI, we take great pride in our values-they guide everything we do. We believe that a strong culture leads to meaningful work and lasting impact.

Our core values are:

Only the best
We expect the best from our people, we hire people that expect the best from themselves, and we nurture this drive for excellence.

Ownership
We care deeply about what we do. We take ownership of our initiatives, decisions and outcomes.

Relentlessly improve
We demand more from ourselves and are always evolving. Continuous, obsessive improvement is the only way we will transform the world of conversational AI.

Bias for action
Our world moves quickly and so do we. We take calculated risks and we deliver impact fast.

Disagree and commit
We are all working toward the same goal. If we dont agree with something, we work hard to understand it and when a decision is made, we accept it and give it our all.

Build for people
We are hyper-focused on delivering the best automated experiences possible so that we can empower people to get exactly what they need, when they need it.

PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

Kindly find the Privacy Notice for our recruitment process by following the link here . This document provides important information regarding how we handle your personal data throughout the recruitment journey.

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