IT Support Engineer (2nd/3rd Line) Nuclear Site Support
Based Somerset (5 days a week on site)
Rate - £(Apply online only)/day inside IR35
Length 6 months with possible extension to 12 months
Must be eligible for SC clearance
Key Responsibilities:
- Ensure a Safe Working Environment:
Maintain strict adherence to site safety protocols and regulatory compliance while operating within the Nuclear Site IT Services Support function. - Operational Support for Station Activities:
Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. - IT Incident Resolution and Service Delivery:
Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software, hardware, and networking problems. - Asset and Configuration Management:
Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes.
Required Skills & Experience:
- Strong knowledge of Microsoft 365, Azure, and Active Directory.
- Experience with hardware rollouts, desktop/laptop imaging, and network infrastructure upgrades.
- Familiarity with ITIL processes and best practices for service management.
- Capable of delivering 2nd/3rd line support in high-security, highly regulated environments.
- Competent in networking, including basic switching, routing, and diagnostics.
Additional Notes:
- The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility.
- Must be capable of working independently, and external vendors, and ensuring IT support aligns with critical operational timelines.
