Performance Analyst
Telford/Hybrid - 2 days on site per week
6 months
(Apply online only) per day - umbrella only
Working with the One Login programme on shaping delivery for the team, ensuring analytics & dashboard information is correct, working with GDS on the information they need to see for One Login, providing information to feed into Beta phases, support live issues and working with Design & Build teams on the information the team need to provide as part of sprint deliverables / output.
- Responsible for supporting the application aspects of multiple live services.
- Management of live incidents.
- Investigation of incidents and provision of resolutions.
- Interaction / interface with Solutions Delivery (project handover, Clone testing, etc.).
- Involvement in live incidents escalated via other support teams.
- Co-ordination with New Projects to gain an understanding of Live Support Requirements.
- Provision of Out of Hours (On Call) cover on a rota basis.
- Collection of adhoc statistics.
- Housekeeping on Live Services and Databases.
- Creation & maintenance of support documentation (LSMs, etc.).
- Attend Live support and customer meetings.
- Enhancement suggestions through Change Proposals / CIPs and Trouble Tickets.
- Technical Advice / Support to other areas inc. the customer.
- Analytical skills, decision making, forward thinking.
- Working knowledge of Live Service Systems and applications.
- Experience of PVCS, EARS & Windows.
- Knowledge of Clarity.
- MS Office applications knowledge.
- Experience of XML.
- Experience of Maestro Scheduler.
- Client facing
- Good negotiation skills, well organised and proactive
- Excellent interpersonal skills at all levels, with a positive 'can do' attitude
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
