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IT Desktop Support Technician

Global Technology Solutions Ltd • ATS • Remote (Yorkshire, Harrogate, United Kingdom) • £150 / day • 4d ago

IT Desktop Support Technician

Location: Harrogate

Start Date: end of July

IR35 Status: Inside IR35 - via Umbrella

Pay Rate: £150p/d

JOB SUMMARY

Manage and participate in the support of IT systems, projects and staff across the organisation. A detailed knowledge of systems and infrastructure is required to diagnose complex integrated service issues.

Provide specialist knowledge and guidance on technical aspects of systems and services, and act as a local expert and reference point.

Responsibilities include: assist in the delivery of IT support for hardware, software and peripheral equipment used in an organisation; successfully resolve IT support calls in a timely and efficient manner; perform installations, configurations, relocations and decommissioning of computer hardware and software; fault-find and rectify problems; track progress of IT support calls; escalate issues as appropriate; and promote good practice in the use of hardware and software and IT security.

DUTIES AND RESPONSIBILITIES OF THE POST

To ensure that all IT services provided within the organisation support the delivery and for the service to become associated with efficiency and reliability.

To ensure that all hardware and software being installed meets agreed standards, is fully compatible with the established base, and allows a successful transition from the previous platform or process.

To raise the profile of IT services, in particular to establish a reputation for providing an effective and responsive service.

To identify how each reported problem should be resolved, to allocate resources if necessary and to ensure that all work is undertaken to the satisfaction of the user.

To analyse reasons why services do not always meet the standard expected, and to propose and subsequently implement measures to rectify this.

Where necessary, to refer problems to a more appropriate or specialist source for resolution, and ensure prompt response from such a referral.

To provide technical advice on desktop hardware and software and consumables.

To provide IT support for hardware, software and peripheral equipment used in an organisation.

To successfully resolve IT support calls in a timely and efficient manner

To ensure installations, configurations, relocations and decommissioning of computer hardware and software are completed appropriately

To efficiently fault-find and rectify problems

Track progress of IT support calls

Escalate issues in a timely manner as appropriate

Promote good practice in the use of hardware and software and IT security.

To ensure provision of high level onsite and remote IT technical liaison, support and network administration to computer users across the full life cycle of incidents and problems

To ensure close working with all teams within the IT function and throughout the wider organisation

To ensure a quality client-focused service is delivered to all users

To give advice on the IT support elements of new information systems which are being proposed, procured or implemented, specifically to ensure that when installed then they can be easily and safely supported.

To adhere to all system documentation and refer to the appropriate manager if changes are required to such documentation.

To liaise with service users and departments in an advisory capacity on IT issues.

To ensure that all system operations are generated in accordance with agreed timetables, and to liaise with users and suppliers in the event of any problems.

To assist with the implementation of new systems and take an active part in IT projects as deemed appropriate by the management team.

To ensure all users of ICT systems are advised on system security, in line with the security policy.

To provide a cross team desk top support service to secondary care and community based teams.

To undertake any additional duties that may be defined by the IT Support Team Leader.

If you have the skills required for this role, apply now!

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