Support, Sustain and Improvement Architect

Experis IT • APPLICATION • Cumbria, Barrow-in-furness, United Kingdom • 5d ago

Role Title: Support, Sustain and Improvement Architect (Siemens NX and Teamcenter)
Duration: 6 months from start
Location: Hybrid - 40-50% work from Barrow-in-Furness/Preston
Rate: up to £460 p/d Umbrella inside IR35
Clearance required: Due to the nature of the client, You must hold MoD SC clearance and be a sole UK national

Role purpose/summary

The remit of the support team is to take responsibility for the co-ordination and delivery of support-related activities across the Engineering user group for deployed new functional design capabilities within Siemens NX toolset (Siemens NX CAD/Teamcenter PLM/Capital/Visualisation).

The Support, Sustain and Improvement Architect will be a subject matter expert in one or more of the above Siemens design tools and will provide "at-elbow" support to the end user base within the a submarine programme to provide effective, value-add best practice guidance and recommendations as well as identifying potential improvement enablement opportunities and robust knowledge management.

Key Skills/requirements

Provide expert consultation on the usage and optimization of Siemens NX software in marine engineering and shipbuilding context across the project and design engineer user base.
Provide "at elbow" support and knowledge transfer to users, advocating best practice for a digital solution, both on site in Barrow-in-Furness, and remotely (requirement for 2-3 days onsite within the first few weeks to build relationships)
Take ownership of end user issues and queries that are raised, perform triage to ensure they are managed by the appropriate team(s) as needed- Training, Process, Data, IM&T etc.
Be the "voice of the user" on the programme and leverage insight and knowledge (including from prior experience) of current support topics to generate improvement opportunities for training, user guides, business process, automation and systems
Work with multi-disciplinary teams to understand current and planned functional increments, including updates to eg support documentation, training, defect and workaround management etc.
Form "trusted advisor" relationships within the end user community and be an immediate point of contact
Signpost end users to available enablement collateral covering user guides, process documentation, known defect & workarounds etc.
Proactively provide required coaching and mentoring to client support resources, to achieve effective upskilling in the toolsets
Proactively contribute to required documentation and knowledge management activities
Contribute to Project & Programme reports and communications as required

Your Profile

Minimum of 3 years' experience in Siemens NX CAD and Teamcenter PLM, and ideally, some experience in Capital and/or Visualisation
Learning mindset, with the ability to keep up to date on toolset developments and understand client use cases
Analytical mindset to triage issues and understand root causes
Highly proactive with ability to engage with and support a diverse range of users in the
Programme, having different levels of knowledge and experience in both the Siemens toolset and the client product
Empathetic and patient to support end users effectively

Desirable Skills:

Work experience in Engineering/Manufacturing domain, ideally in the Aerospace & Defence sector (or closely allied)
Awareness of NX Structure Designer and/or NX for Ship Building
Previous experience of coaching & mentoring more junior and/or less experienced staff

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

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