Senior Product Manager

OneMain Financial • Permanent • North Carolina, United States • 18h ago

At BrightWay we're living our mission to improve the financial well-being of hard-working Americans. Our goal is to transform the way our customers think about and use credit cards, rewarding good behavior in ways that truly add value, while providing experiences that empower and engage, even if that means challenging industry norms.

Operating as a startup and owned by OneMain Financial, one of the largest and most successful personal finance companies in the industry, we launched our digital-first suite of credit cards in 2021 and have been on a high growth, fast-track ride of fostering innovative thinking to engaging and empower our customers ever since. We continually challenge what a digital finance product can be - employing a customer-first approach in developing all of our products, features, or experiences. We're not afraid to look to outside influences and create new frameworks.

We are looking for a Senior Product Manager to join our servicing team, overseeing cross-sell experiences across our digital properties, including the BrightWay mobile app. Pairing a deep empathy and understanding of our customer's needs with strong data insights, you'll be continually asked to break the mold in how we sell products to our customers.

As a product lead you have a proven track record of delivering awesome customer experiences and results at scale. You have a strong bias for action, and you'll do whatever it takes to get it done. You are a strategic thinker who can propose innovate ideas and execute on long term roadmaps. You mix strong data-driven focus with product intuition to challenge the boundaries of what a great product experience can do.

Roles & Responsibilities:

Manage your team's roadmap to deliver on your Key Results and Outcomes.
Identify and drive strategic initiatives within the cross-sell function, staying on top of the market and customer expectations. You should bring unique and ownable solutions to our business challenges.
Manage relationships with external vendors, fostering collaboration that leads to smooth integration and implementations.
Gain a deep understanding for our customer's needs and pain points through data analysis, and direct user interactions.
Communicate status updates, strategic risks and key dependencies, progress against objectives, and wins to your team leaders.
Partner closely with cross functional team members across product, design, engineering, operations, and analytics to ensure alignment, prioritization, and delivery across launches.
Partner closely with our product counterparts across the company, understanding their capabilities, roadmaps, goals, and how to support them.

Requirements:

3-5 years experience working on successful digital consumer products.
Preferred 2+ years in a face-paced environment such as a startup, fintech, etc.
Demonstrated success in standing up or running new products or experiences, and the relentless pursuit of details needed for execution.
Experience creating a product vision and strategy and aligning it across cross-functional teams.
Experience with a Product Operating Model and the OKR framework.
Strong written and verbal communication skills.
Customer obsession and drive to deliver constant value.
Demonstrated ability to autonomously solve complex problems and carry the solution end to end.
Extensive hands-one experience leading scrum teams, and proficiency writing detailed user-stories and acceptance criteria.
Strong sense of ownership and accountability for your domain.
Expertise with programs such as Confluence, Jira, Figma, and Miro.

Location: HYBRID Charlotte, NC or Remote

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
Paid sick leave as determined by state or local ordinance, prorated based on start date
Paid holidays (7 days per year, based on start date)
Paid volunteer time (3 days per year, prorated based on start date)

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