SC Remedy Consultant

Experis • TRAFFIC • Not Specified, Not Specified, United Kingdom • 6d ago

Role Title: Remedy Consultant

Duration: 6 month contract

Location: Remote

Rate: up to 579 p/d Umbrella inside IR35

Clearance required: Must hold a current SC as a minimum (Enhanced SC would be ideal). Must be willing to go through Enhanced SC process that is specific to the customer.

Key Skills/ requirements

Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment
Managing CMDB data model and Asset / CI Audit Log
Experience undertaking daily checks
Experience in the management and resolution of Remedy Incident
Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB
Experience of Asset Management
Create and/or update Remedy documentation to comply with software lifecycle methodologies
Integration of Remedy with external reporting systems
Desirable - experience generating reports from multiple Remedy sources
Desirable - experience with direct database query technologies
Experience supporting all stages of the Software Development Lifecycle (SDLC)

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

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